More than 2 household bookings are being ignored!

mrssharondavies

We have booked and paid for a 12 person self catering property for 1st August on Isle of Wight, including 4 ferry crossings  through Hoseasons.  To date they have no published policy about more than 2 household bookings on their website, have not replied to my emails or messages via Messenger or Twitter.  Their phone lines say there are no advisors available.  I have tried to find out what should/will happen as our booking is for 5 households but there is very little information available on this situation in the media.  The Professional Association of Self Caterers (PASC), in their recent newsletter indicate that more than 2 household bookings could be seen as a breach of health and safety regulations and also invalidate insurance for the property owner, and that owners should show that they have tried to avoid these taking place.  I need to know our rights in this situation.  I have lodged a complaint via Resolver with Hoseasons but with their failure to communicate to date, I don't hold out much hope for a reply.  What has been the experience of others?   Any advice would be welcomed.

bradders1983

To be brutally honest, it isn't their problem.  

mattyprice4004

bradders1983 said:

To be brutally honest, it isn't their problem.  

Exactly this. They're allowed to be open, your party size and type isn't their issue (the same as all these people who are shielding trying to get refunds - also not their issue). 

[Deleted User]

mrssharondavies said:

We have booked and paid for a 12 person self catering property for 1st August on Isle of Wight, including 4 ferry crossings  through Hoseasons.  To date they have no published policy about more than 2 household bookings on their website, have not replied to my emails or messages via Messenger or Twitter.  Their phone lines say there are no advisors available.  I have tried to find out what should/will happen as our booking is for 5 households but there is very little information available on this situation in the media.  The Professional Association of Self Caterers (PASC), in their recent newsletter indicate that more than 2 household bookings could be seen as a breach of health and safety regulations and also invalidate insurance for the property owner, and that owners should show that they have tried to avoid these taking place.  I need to know our rights in this situation.  I have lodged a complaint via Resolver with Hoseasons but with their failure to communicate to date, I don't hold out much hope for a reply.  What has been the experience of others?   Any advice would be welcomed.

I don't have all the answers but  we  (21 people, 5 separate families from 3 different parts of UK)  are going away to North Yorkshire on 8th August.   It is privately owned.  We have been before so the person we deal with has been really good at offering us basically anything we want even refund or booking next year.   We have decided to go but she contacted us to find out who exactly was staying and our plans for distancing.    The thing is she told us she was required to provide this for the covid track and trace system?   So am not sure if this is the law,  it only applies to that part of Yorkshire or whether other holiday owners should be doing same or if she was merely satisfying herself that it would be o.k. for such a large party to group together?      We jiggled round a bit but both parties were happy with what we came up with and obviously depends on how much space your place has.   What am getting at is am wondering who is actually responsible if you all pile in, or if you could be reported?   I'm lost with all the rules now - am kind of in my own little bubble!     Of course nothing is definite at the moment is it?   Everything can change virtually overnight.

bradders1983

its guidance, not the law. The police are not interested in the slightest 

silvercar

If you want to go ahead then ideally you would all self isolate for 14 days beforehand, to reduce the risk of spreading coronavirus amongst your party. Second best option would be to spread yourselves out in household groups/ bubbles to limit the chance of spread. 
Remember the rules allow 2 households to be together indoors and for those 2 households to change every day. So plenty of opportunity for you all to mix, though maybe not as one large group.

blindman

silvercar said:

If you want to go ahead then ideally you would all self isolate for 14 days beforehand, to reduce the risk of spreading coronavirus amongst your party. Second best option would be to spread yourselves out in household groups/ bubbles to limit the chance of spread. 
Remember the rules allow 2 households to be together indoors and for those 2 households to change every day. So plenty of opportunity for you all to mix, though maybe not as one large group.

Simpler option

All go to a Walk in NHS test centre 72 hrs before hand
Then similar afeterwards.