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Home insurance claim - storm damage (roof) - Poor communication, no support and now refusing to pay

therealhyper · 2020-07-21 20:41:18

A few months ago, we found our ceiling, walls, floor in our bedrooms, drenched in water and our child’s box room ceiling had partly collapsed and water all over his room. Our bedroom is in the loft extension on 3rd floor which has a flat roof. Our childs room is a box room in the 2nd floor.We had buckets and tarpins every…

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drawdowndon Posts: 2 Newbie

3 March at 7:02PM

Hello @therealhyper. Came across this as we are going through a similar issue now. How did you get on? Did you go to the Financial Ombudsman Service? Any change of heart from the insurer? Would be really interested to know how things turned out. Thanks.

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