Teletext Holidays/RyanAir Flights

LittleLaurels

We were booked to go to Salou in August 2020, booked via Teletext Holidays as a package. Flights with RyanAir. RyanAir have cancelled our return flight. We have tried to contact Teletext Holidays via phone and email with no meaningful response. Spoke to them when the return flight was first cancelled, and they told us to wait until the end of June, after which time the outgoing flight would certainly also be cancelled and then a refund would be processed. Fast forward to today, outgoing flight still live on RyanAir "My Bookings Page" and incoming flight still showing as cancelled. I want to get a refund for the whole holiday. I don't want to fly, I don't want to go on a holiday with serious restrictions and basically only get "half a holiday". We are due to fly on 20th August but have heard nothing from Teletext. What do we do?

bagand96

Given that you've booked a package, you are protected here.  One of two things will happen:

a) Teletext Holidays find you an alternative return flight
b) Teletext Holidays do not/cannot find you an alternative return flight and therefore cannot provide the package so have to give you a full refund.

I would say b) is a lot more likely than a).  Your trip is still a month away, so presumably Teletext Holidays are dealing with customers who are due to depart sooner.  Their website does say they will be in contact with those whose holidays are affected and to be patient etc.  That said, Teletext aren't exactly the best agent in normal times, let alone now, so it may require a degree of pro-activity on your part (and a lot of holding on the phone!)

You could take control of your Ryanair booking now, and start a refund request for the flights.  You have to go through a verification process with Ryanair, details of which can be found https://www.ryanair.com/gb/en/refundfaqs/screenscraperbookings  One point to note though, if you do this I've no idea if it would have any impact on getting a refund for the rest of the package from Teletext or whether they would claim you broke the contract with them etc

LittleLaurels

You've confirmed most of what we thought already which is great. I do feel that as a package deal, it shouldn't be up to us to deal with Ryanair. I think you're right in thinking that if we did cancel the flights we'd be throwing away any chance of a refund on the rest of the holiday. More hours sat listening to rubbish on hold music then!!

bradders1983

Every time I see the words Teletext Holidays in a thread on here, I die a little inside.

bagand96

LittleLaurels said:

You've confirmed most of what we thought already which is great. I do feel that as a package deal, it shouldn't be up to us to deal with Ryanair. I think you're right in thinking that if we did cancel the flights we'd be throwing away any chance of a refund on the rest of the holiday. More hours sat listening to rubbish on hold music then!!

It's a difficult decision to make - also you may want to consider that Teletext Holidays are only issuing refunds in credit notes at first, which will become a cash refund at a later date.  Whilst I agree you "shouldn't" have to deal with the airline when booking a package, it might be a quicker and more effective way for you to get your flight money back.  Like I said before though I would want to check with them if that will impact the rest of your booking and your rights under the Package Travel Regulations.

LittleLaurels

bradders1983 said:

Every time I see the words Teletext Holidays in a thread on here, I die a little inside.

I won't be dealing with them again....