Goodwill letter to Lowell email?

Preface12

Hi I am about to write a goodwill letter to Lowell Financial to get a default removed from my credit file. A bit of background, the default which was settle in Feb last year was £11 for a final EE bill. Unfortunately I was not aware of the bill due to me being in hospital with a stroke. By the time I was out of hospital and got myself back to some kind of normal I noticed the letter from Lowell which I immediately paid. I am almost recovered and went back to work. I have now managed to save enough money to get on the property ladder but this default is in the way of me getting a low interest loan. I have written a letter but not sure what email to send it to. I will appreciate if anyone can assist with where to send this letter. I have a postal address but will love to send by all possible means. 
Thank you

[Deleted User]

I would save the cost of the stamp.  They'll have no interest in removing the default now they've been paid and there would be little chance even if they hadn't.

Use a decent broker when it comes to applying for the mortgage. The default is 18 months old, for a small amount and settled, so you'll have options.

Preface12

Thank you 

Preface12

Just an update, I managed to get an email address for Lowell and I got a reply saying they will get back to me. Not raising my hopes but keeping everything crossed

Preface12

Pleased to say on checking my credit report tonight, lowell has kindly removed the default. I am chuffed. One more fight to go... God help me! 

cymruchris

Preface12 said:

Pleased to say on checking my credit report tonight, lowell has kindly removed the default. I am chuffed. One more fight to go... God help me! 

That's great to hear. I don't think I'd ever heard a positive story involving Lowell's - you must have caught someone on one of their good days. It shows that there's never a harm asking - even if the likely answer is no.