Center parcs reduce price of my holiday

JuliaStalham

Hi. We had to rearrange our center parcs holiday because of coronovirus. This was last week yet this week the price of our new holiday, on their website, has reduced in price by £200 due to the government vat cuts for hospitality. I rang Centre parcs today to ask them to amend my invoice to the new advertised price but they won't. Not only was our original holiday cancelled, we had to pay more for our second choice date and now a week later they won't pass on this new discount to us. Is this fair? Is there anything we can do?

Penguin_

If it is due to the VAT cut they don't have to pass it on to you.

Hasbeen

JuliaStalham said:

Hi. We had to rearrange our center parcs holiday because of coronovirus. This was last week yet this week the price of our new holiday, on their website, has reduced in price by £200 due to the government vat cuts for hospitality. I rang Centre parcs today to ask them to amend my invoice to the new advertised price but they won't. Not only was our original holiday cancelled, we had to pay more for our second choice date and now a week later they won't pass on this new discount to us. Is this fair? Is there anything we can do?

I am assuming that:

They have not reduced the price of your holiday. You have already paid and the government has already taken its 20% cut?

They have reduced the price of new customers holidays because the government is taking 15% less?

We have booked cruises / holidays etc before and paid. Then looked a few days before and price has dropped to fill cabins /rooms etc

c'est la vie

bradders1983

Would the OP be offering to pay them the extra had it gone up?

First rule of booking holidays is NEVER, EVER look again at how much it costs after you have booked and paid for it.

jon81uk

Have you already paid in full?

In that case you paid VAT on the transaction at the rate applicable at the time.

If you have only paid a deposit then yes they should amend the price at the time of payment. But as others have mentioned, holiday prices change all the time anyway, there are often last minute deal prices, if this wasn't a change due to VAT you wouldn't expect anything.

ateece

On their book with confidence page they say “ If you simply change your mind once you have received the information about what facilities you can expect on your break around 2 weeks before your arrival date, you may cancel for free with a full refund up to 6 days before your arrival date, or you can move your break to a date in the future with no amendment fee” So you could cancel for a full refund and rebook. We’re in the same boat with 2 CP bookings. And on top of that they cancelled us 3 times. Each time offering us £100 to rebook; which was good as the ‘next’ date was always more. For the first 2 they added the £100. Third time they just cancelled our break and told us to rebook and contact them. Which we did. They then deducted £100 which is not what they offered in emails which was £100 for each cancellation. I wouldn’t mind with a small business but CP must have teams of lawyers to go through T’s and C’s and their prices are frankly explorative in school holidays. So if they inadvertently offer slightly more compensation than they intended, if legally binding then they should be forced to honour the offer IMHO.

jamesweld

They have not reduced the price of your holiday.