Trying to get deposit back on car “purchase” before lockdown & other issues

Scrapit

kazimojo69 said:

I give up.  It’s obviously ok for someone to bully another person when it’s not necessary. And by that I mean the garage bullying my daughter.  The car has been static for 3 months because they have been closed. They were perfectly fine with that. Doesn’t matter where the money comes from, a deposit was paid. Now she can’t do anything because she is waiting for the DVLA. The garage was quite happy to wait and for that to happen at the time. A pandemic closes most businesses and now its her fault !!! All I want them to do is stop harassing her and bullying her into something that she can’t do anything about and they were well aware of it.  She has finance confirmed. All ready to go.  What happened to “Be Kind” ??  Seems non existent with people these days! 

Bullying? You are messing the garage around, they are a business and shouldn't have to put up with this nonsense. Bullying, pffft. Time wasters are the problem here.

Jumblebumble

kazimojo69 said:

It’s the loan company apparently that need the UK licence info. They’ve seen her other licence which was in date.  But they will only allow her to take the car.  So I can’t pick the car up on her behalf. 

Who will only allow your daughter to pick up the car ?
The finance co or the Garage
Why is "and feels pressurised by the garage to “ask for supervisors” at DVLA to speed her application up." an issue
If she is telling the garage she  refuses to do instead this I am not surprised the garage are getting impatient.  
I imagine that  asking to talk  to supervisors will be a waste of time  but why not play the silly game that garage want.

Herzlos

kazimojo69 said:

It’s the loan company apparently that need the UK licence info. They’ve seen her other licence which was in date.  But they will only allow her to take the car.  So I can’t pick the car up on her behalf. 

Can she buy the car with the finance, and have the car delivered? Finance it another way? You've only got £4295 outstanding.

As said, your daughter's delay getting a license isn't the fault of the garage. They've held the car for her (when they could have sold it for her already) and it's likely cost them money.

Deposits are generally not refundable, as that's the point of a deposit. If you don't want the car, they'll put it up for sale and will give you some money back at their discretion. Holding the price for her doesn't mean they'll hold the car.

The most cost effective way to get out of this is to find another way to pay for the car she bought.