Bham Midshires damaged my credit file saying I had missed April's mortgage payment when I had not.

loveandlight

firstimebuyer1993

Thanks for replying again. You will be interested to know that I managed to get through to Bham Midshires (finally). They sent a note across to the CRA's whilst I was on hold requesting their negative entries be removed. They said the CRA's have a backlog of rectifications to get through as the CRA offices were closed during lockdown. Apparently I'm not the only one whose credit file has been negligently damaged!! 

NatalieAGC

loveandlight said:

firstimebuyer1993

Thanks for replying again. You will be interested to know that I managed to get through to Bham Midshires (finally). They sent a note across to the CRA's whilst I was on hold requesting their negative entries be removed. They said the CRA's have a backlog of rectifications to get through as the CRA offices were closed during lockdown. Apparently I'm not the only one whose credit file has been negligently damaged!! 

They were open during the crisis on reduced staff. I contacted them myself twice during lockdown. They did say many lenders were delaying sending information over but definitely open. Sounds like they passing the blame 
but least you have it sorted

firstimebuyer1993

loveandlight said:

firstimebuyer1993

Thanks for replying again. You will be interested to know that I managed to get through to Bham Midshires (finally). They sent a note across to the CRA's whilst I was on hold requesting their negative entries be removed. They said the CRA's have a backlog of rectifications to get through as the CRA offices were closed during lockdown. Apparently I'm not the only one whose credit file has been negligently damaged!! 

Great news! Why don’t you ask the operator on the phone to confirm that was a mistake by email, so you have a written proof at least!