Postage issue

beckseven

Hi,

I put a dress on ebay last week and as I've never sold a similar item before put £6.99 postage on it. I had a question from someone asking me why the postage was so high as they normally only paid £4.99-£5.50. Before the auction ended I replied saying that I had taken an average on the prices. She has subsequently won the auction and with her payment from paypal put postage seems far too high? in the comments. I'm about to go to the post officeto post the dress and am a bit worried about it costing a lot less to post and her making a complaint against me. Has anyone had a similar problem? What do you think I should do?

frivolous_fay

It's your call really. She's paid the postage but is obviously not very pleased about it.

Personally I'd do a partial refund after posting it... and send her a couple of quid back, or however much you think you overcharged by. That said, you don't HAVE to do that (she did agree to the price when she bought it)

Depends on whether you want to make her happier, or play it hardline and risk feedback that whines about your postage charges.

smartie1976

To be fair, she has questioned the postage and STILL bought the item.
She has thusly accepted the prices you've stated and bought the item.

You are within your rights to charge reasonable postage.
I wouldn't worry about it - it's not like you're charging 1p for the dress and £15.99 to send it (thus avoiding fees).

If there are any repercussions remember "She has accepted the prices you stated and bought the item".
You can even send her a message to this effect.

feel free to offer a partial if you feel you've overcharged once you've got the actual postage cost, but don't let them bully you.

Badger_Lady

She can't give you a negative (well, never say can't but YKWIM) because she knows the situation and is going along with it anyway. You're not about to surprise her with something awful - but she will probably mark you down on the star ratings (not that big a deal IMHO).

I'd just send out as normal - don't worry. Make sure it's first class and well-packaged, and she'll get what she's paid for.

Mind you, I am a bit surprised - I just sold some clothes charging £1.50 per item for P&P (some dresses turned out closer to £2, but some items were 70p). Is your dress a particularly large item? Just being curious, doesn't matter really :-)

beckseven

Thanks for your advice guys-I'll see what the difference is and if it is huge I will send her a refund. I am sending an evening dress that is lined and heavier than a normal dress-I'll just have to see I guess but I was slightly annoyed that she keeps going on about it after I had explained. However I really don't want a bad rating over a couple of quid!

mike230652

beckseven wrote: »

Hi,

I put a dress on ebay last week and as I've never sold a similar item before put £6.99 postage on it. I had a question from someone asking me why the postage was so high as they normally only paid £4.99-£5.50. Before the auction ended I replied saying that I had taken an average on the prices. She has subsequently won the auction and with her payment from paypal put postage seems far too high? in the comments. I'm about to go to the post officeto post the dress and am a bit worried about it costing a lot less to post and her making a complaint against me. Has anyone had a similar problem? What do you think I should do?

Once you've posted it and know the costs....then make the decision:

1 - The postage was reasonable...and let your buyer know the costs ( plus your time/packing etc )

2 - If it's much less...then consider refunding £1 or so ( she's only complaining it's about £1-1.50 too high in HER opinion ) depending on final cost....you'd be amazed how much goodwill a refund of even a small amount will get you.


mike

Sooler

Delivery costs are for postage AND packing - some people eyes go no further than the price on the stamp :rolleyes: - they seem to expect free packing :mad: - tell her you couldn't wrap it in the stamp so she has to pay for the packing as well

missyg_3

Yep I agree, if it turns out to be much lower drop her a short note and say unfortunately you over estimated the postage and you are refunding her 'x' amount. Surely she can't complain then!

Maybe as MSE's we should all try this tactic and hopefully get £1 back now and then!

ormus

i once sold a large item for 24 quid and the buyer collected.
he only had 25 quid in notes and i had no change. so he told me it didnt matter.

next day i sent him a quid in the post. and he sent it back!
between us we managed to spend about 80p sending a quid back and forth!
:rotfl: :rotfl: :rotfl:

missyg_3

Haha Ormus! I once collected a home gym item I'd won for 99p and let them keep change from £1 coin When I got the item home it was semi-faulty which was annoying because I don't know if it was like that already, or if I'd damaged it by lugging it about in the car. I freecycled it the next day and gave the seller the benefit of the doubt seeing as it was only £1.

Folks, when you pick up your items, get the seller to demonstrate they are working!

dotchas

Personally I would refund a bit if there is a significant difference in P+P,better that than a neg!