Help! Advice needed...

missdiaz123

My partner works for Royal Mail. He had parked his car in their private car park, however his car has been hit by a colleague in a Royal Mail works van. He has been told that he can not claim via them as the car park is private. Is this correct? 

Many thanks in advance for your help!!

AdrianC

Of course he can claim - he claims off the RM van insurance, just the same as if it had been parked on the road. He doesn't claim off RM directly.

missdiaz123

Thank you for your response. He’s been in to his manager who has said that he is unable to claim through them! No idea quite what to do now!

AdrianC

He isn't claiming from his boss...

Either claim from his own insurance, and they'll deal with RM's insurer, or straight from the RM fleet insurer...
https://personal.help.royalmail.com/app/answers/detail/a_id/14234/~/a-royal-mail-person-or-vehicle-has-caused-damage-to-my-property

Damage to my property was caused by:

1. A Royal Mail vehicle >>
Contact ARI, providing photographic evidence, details of the damage cause and how it happened. ARI UK Accident Management, Methuen Park, CHIPPENHAM SN14 0GXTelephone: 0844 800 5630Email: accident.management@arifleet.co.uk

Hermione_Granger

Is the car park accessible to the public? or is it private and only able to be used by RM employees by entering through a gate or barrier as I believe this makes a difference as far as insurance is concerned.

Car_54

Hermione_Granger said:

Is the car park accessible to the public? or is it private and only able to be used by RM employees by entering through a gate or barrier as I believe this makes a difference as far as insurance is concerned.

The difference is that, on private and gated land, there is no need for 3rd party insurance.

However in this case the vehicle was insured. The driver of the RM vehicle is liable for the damage, and the insurer should indemnify him.

dacouch

missdiaz123 said:

Thank you for your response. He’s been in to his manager who has said that he is unable to claim through them! No idea quite what to do now!

The manager either is intentionally misleading you or does not know what he is talking about, it's no different to if the Royal Mail van hit a person. They would still be liable and you still have a claim against them despite any notices saying they are not liable blah blah

TooManyPoints

Supermarket car parks are usually private property but that doesn't mean you can pile into another car and not be liable to pay for the damage.