Wanting a refund for cancelled Air France flights

Murmansk

I had two flights to Tokyo with Air France that were bought directly from Air France. We were due to fly in May and they cancelled the flights. 

I filled in an online form to ask for a refund and six weeks later I got an email saying I should have filled in an online form on the Air France UK website (which is what I thought I'd already done - it was in English after all!). 

A month later I get an email saying I need to reply to the email if I want a refund or I can fill in an online form!

I've had enough of this and followed the advice on Paul Lewis's blog and have written to their legal dept enclosing a copy of my waiting-to-be-submitted money claim online, saying I'll submit it if I don't get my refund within a week.

I'm wondering if anyone else has had success getting a refund from Air France?

diggingdude

So after they told you which site to use did you complete the new form?

Murmansk

diggingdude said:

So after they told you which site to use did you complete the new form?

Yes, I should have made that clear

Asghar

Murmansk said:

I've had enough of this

I'm wondering if anyone else has had success getting a refund from Air France?

Enough of what?

Just follow their procedure for a refund, go to https://www.airfrance.co.uk/ and enter your booking details. Why make it hard on yourself. I bet most of the global .com sites for companies are in English.

One of my work colleagues did it, no problem. Although there was over a month's wait I think.

Murmansk

"Enough of what?"

Enough of waiting,  filling in an online form, filling in another after six weeks, waiting 4 weeks and then getting an email asking me to fill in an online form!

diggingdude

To be fair at least some of the delay seems to be your error. Patience is s virtue