Loganair unauthorised transactions

Barry1970

I had two flights booked with loganair at the start of the Corona virus outbreak. I was given the option to cancel the initial flights and rebook at a later date, which I opted to do. 
I have spent all week communicating with loganair via email. Following the abismal level of communication, I have now been billed for two flights, using credit card details given months ago. No authorisation was given for these payments. Absolute shambles

DCFC79

Barry1970 said:

I had two flights booked with loganair at the start of the Corona virus outbreak. I was given the option to cancel the initial flights and rebook at a later date, which I opted to do. 
I have spent all week communicating with loganair via email. Following the abismal level of communication, I have now been billed for two flights, using credit card details given months ago. No authorisation was given for these payments. Absolute shambles

Then complain.
Have you complained to the credit card company ?