Section 75 Responsibility

marineboy99

Hello, I registered a Section 75 complaint with Sainsbury's Credit Card in early May. I called them to check status but it seems little progress has been made. They said they didn't have to work to any service level for Section 75 disputes. They also said they will eventually have to refer the dispute  to Mastercard who can accept or reject the claim. Is this correct? I thought the card issuer (as creditor) was responsible under Section 75 legislation. It seems things could in theory drag on indefinitely. Any ideas how I can speed things up?
Many thanks

[Deleted User]

You can't speed things up, but they will get around to it.

They don't need to refer to MasterCard.

bigadaj

marineboy99 said:

Hello, I registered a Section 75 complaint with Sainsbury's Credit Card in early May. I called them to check status but it seems little progress has been made. They said they didn't have to work to any service level for Section 75 disputes. They also said they will eventually have to refer the dispute  to Mastercard who can accept or reject the claim. Is this correct? I thought the card issuer (as creditor) was responsible under Section 75 legislation. It seems things could in theory drag on indefinitely. Any ideas how I can speed things up?
Many thanks

You can raise a complaint which starts the clock ticking on an 8 week response t the complaint and may focus their attention and can then escalate to FOS if not responded to or you are not happy with their response.

born_again

marineboy99 said:

Hello, I registered a Section 75 complaint with Sainsbury's Credit Card in early May. I called them to check status but it seems little progress has been made. They said they didn't have to work to any service level for Section 75 disputes. They also said they will eventually have to refer the dispute  to Mastercard who can accept or reject the claim. Is this correct? I thought the card issuer (as creditor) was responsible under Section 75 legislation. It seems things could in theory drag on indefinitely. Any ideas how I can speed things up?
Many thanks

Might help if you explained the issue.
Many problems are resolved via chargebacks and do not require S75 at all.

But as a guide S75 can take as long as it takes. Even raising a complaint which has a 8 week timescale does not mean it will be resolved in that time.
Even FOS can not force it to be resolved quicker.