Energy

walker14

Hi can someone help me as I have no idea about this ... brought my 1st property in September last year didn’t move in until the 19th of December.. my 1st bill was £30 for November as I was not living there and my boiler was broke. Second bill was £549 for December before i changed energy supplier **£549*** for one month worth of electric as again boiler was still broke .. electric meter reading for November was 22447 
december electric reading was
22468
Thanks 

click86

Did you advise the supplier serving your home that you had moved in on whichever date it was?

Check the bill to make sure the meter serial numbers match your meter, the dates being charged for are correct and also the readings are actuals, not estimated.

Gerry1

walker14 said:

Hi can someone help me as I have no idea about this ... brought my 1st property in September last year didn’t move in until the 19th of December.. my 1st bill was £30 for November as I was not living there and my boiler was broke. Second bill was £549 for December before i changed energy supplier **£549*** for one month worth of electric as again boiler was still broke .. electric meter reading for November was 22447 
december electric reading was
22468
Thanks 

Welcome to the forum.

Your figures mean you used just 21kWh of electricity, costing around £3.15 if you're paying 15p per kWh (plus standing charges of perhaps 20p/day), so probably under a tenner altogether.

If you didn't register and give an opening reading when you moved in, then you'll have been on an expensive deemed tariff and you may be paying for the previous occupants' usage.

You need to keep a much closer eye on things, starting with sending monthly readings.

[Deleted User]

You need to start by looking at all the information on the bill and checking it's correct. The 21 units you're accounting for cost about £3.

Robin9

As click86 has said did you g=contact the existing supplier and give them a meter reading. What was it ?  Are the November and December readings Estimated by any chance. Have you been reading your meters since you switched ?

walker14

Hi I had no idea about the energy supplier as have always had a paid meter ... yes they sent me a reading of 24652 what they estimated it but still to estimate a reading from 22447 and come up with 24652 is a massive jump .. they recon that it falls inline with the industry.. still won’t except my photo of my reading that clearly saying they got it massively wrong . I had no idea how energy companies worked 

Robin9

Write to the supplier - headed COMPLAINT - enclose the photo.

What reading did you use when you switched ?

Gerry1

What calculation was used to derive the £549 bill, and which elements of it do you dispute?  What is the present meter reading?  If the difference from the estimated value is more than 250kW then you can challenge it.

walker14

My reading when I switch was 22447 in December they billed me of a reading of 24652 and my meter reading now is 25840 

Robin9

I don't see where the £549 came from if you gave readings in September (but I suspect you didn't and as a consequence you are paying for the last occupier)
Have you ever given a reading to your supplier ?

PS 25840 less 22447 (3393)  is a very high consumption - what is your heating?

Gerry1

It's hard to make sense of what you are saying because it's incomplete and ambiguous.  It would be better to list the readings in a timeline, giving the following info, for example:-

Date                Meter Reading             Actual, Customer, Estate Agent or Estimated

1 Sep               22400                                                     C

19 Nov             22447                                                     C               

19 Dec             22468      Closing / Opening reading     C

? Dec               24652                                                Estimated

17 Jul               25840                                                     C

But it probably doesn't really matter very much because an Estimate that's incorrect will be automatically corrected by the next meter reading you submit to them.  If the billed usage for one period was too high, then for the next period it will be too low.  The only difference will be a slight overcharge if you are being billed units at the old higher rate rather than the new lower rate, or vice versa.

The real problem may well be that you have been using full price electricity for heating and hot water, and at 15p/kWh or whatever that will obviously cost far, far more than gas at as little as 2p/kWh.