Has anyone else had problems getting a refund from The Range?

cjcarter

So far I have spent 3 weeks, 3 1/2 hours queuing on online chat and over £10 in phone calls trying to process a refund from the range, I have finally got my money back for the original item (£89 for a gazebo not fit for purpose) but they also promised to refund the delivery charge which they have not and after spending another 40 mins waiting in a queue online and getting to number 1 in the queue I just got a message saying all our operatives are occupied we can't process your request sorry for the inconvenience. I know it's only £10 but I am so frustrated with their appalling customer service that it's now the principle. 
Any suggestions?

DoaM

Why has it cost you £10+ in phone calls? What number are you calling? Their website shows 0345 026 7598 ... that's an 03 number which should be included in calling plans.

Spank

DoaM said:

Why has it cost you £10+ in phone calls? What number are you calling? Their website shows 0345 026 7598 ... that's an 03 number which should be included in calling plans.

I don't have free 0345 on giffgaff, it costs 15 per min

DoaM

Spank said:

DoaM said:

Why has it cost you £10+ in phone calls? What number are you calling? Their website shows 0345 026 7598 ... that's an 03 number which should be included in calling plans.

I don't have free 0345 on giffgaff, it costs 15 per min

No it doesn't ... 03 numbers (which includes 0345) are inclusive with your Goodybag minutes:

https://www.giffgaff.com/help/articles/inclusive-and-non-inclusive-calls-texts-and-services

If you've been charged for them then raise a case with an agent. If you have unlimited minutes then the maximum call duration is 9 hours ... free GG to GG calls are limited to 60 minutes.

Spank

And if you don't have a Goodybag (like me) is it still free?

DoaM

Obviously not ... but then why would you have a giffgaff SIM and not take out at least the cheapest Goodybag? Why would you load up with airtime credit rather than get a £6 Goodybag which would give you unlimited minutes? In this situation you haven't mitigated your loss.

Spank

Because I don't make enough phone calls or use non WiFi data for it to be worth it, not that I have to justify myself to you I was just pointing out that 0345 numbers are not always free.

DoaM

Just realised that you started a pointless argument - you're not even the OP. I even made it clear in my first reply that I was referring to calling plans. 🙄

Spank

You questioned why it cost him money & I pointed out a reason, but you're right its pointless and not helping the OP

societys_child

!!!!!! . . . .

Or Goly Gosh  . .