Nintendo Warranty issues

BCAtyeo9

My little one had a Swtich Lite for Christmas and it's stopped charging.  We've sent it off to Nintendo, who have responded with the following....
"Our engineers have inspected your Switch Lite Console and found damage due to USB-C Connector Damage. Under our warranty policy we do not cover the cost of the repair for damaged items. A payment of £53.50 is required for us to complete the repair."
Is this acceptable or right?  It seems to me that it is likely a design flaw if an essential and widely used component such as a charging port could be damaged so easily?  Or do I just need to bite the bullet and not argue this?  Any help or advice gratefully received...

the_lunatic_is_in_my_head

The warranty can include any (fair) terms so if they won't cover damage and the terms stated such then Nintendo can charge for the repair.

You do have rights against the retailer you purchased from but as it's been longer than 6 months they can request you demonstrate the fault. 

The report from Nintendo won't help your case but if you found a local place that repairs such things who confirm the issue is a fault rather than user error then the retailer you purchased with should offer a repair, replacement (possibly refurbished) or refund (which may be reduced slightly to cover the usage of the Switch). 

George_Michael

the_lunatic_is_in_my_head said:

You do have rights against the retailer you purchased from but as it's been longer than 6 months they can request you demonstrate the fault. 
.
.
but if you found a local place that repairs such things who confirm the issue is a fault rather than user error

It's not just a case of proving that there is a fault but proving that the fault is due to something that was present when the unit was purchased.
USB connectors are extremely easy to damage if the mating connector is pushed in or removed at any sort of an angle or if any dirt or debris got inside of it and if it's physical damage to the connector, proving a manufacturing defect will be hard, if not impossible.

BCAtyeo9

Looks like i'll have to bite the bullet on that one then.  Dammit.
Thanks for the advice peeps.

the_lunatic_is_in_my_head

George_Michael said:

the_lunatic_is_in_my_head said:

You do have rights against the retailer you purchased from but as it's been longer than 6 months they can request you demonstrate the fault. 
.
.
but if you found a local place that repairs such things who confirm the issue is a fault rather than user error

It's not just a case of proving that there is a fault but proving that the fault is due to something that was present when the unit was purchased.
USB connectors are extremely easy to damage if the mating connector is pushed in or removed at any sort of an angle or if any dirt or debris got inside of it and if it's physical damage to the connector, proving a manufacturing defect will be hard, if not impossible.

My understanding was that it is demonstrating that that the goods did not conform to the contract at the point of sale considering not only a defect but also to be of satisfactory quality? 

(That's not to suggest this may be the case with the Switch)

Spank

BCAtyeo9 said:

Looks like i'll have to bite the bullet on that one then.  Dammit.
Thanks for the advice peeps.

Ask local places how much they will charge for a replacement jack before you get Nintendo to do it.

DoaM

Spank said:

BCAtyeo9 said:

Looks like i'll have to bite the bullet on that one then.  Dammit.
Thanks for the advice peeps.

Ask local places how much they will charge for a replacement jack before you get Nintendo to do it.

And/or ... ask Nintendo it they'll honour the balance of the warranty if you agree to pay for them to fix it. (Having an unauthorised place repairing it will almost certainly void the warranty).

Eydon

We just had to have our Switch repaired for the exact same reason. Ours was over three years old so I was expecting to pay for the repair. What I wasn't expecting was when I got the console back they told me the entire console now has a new 12 month warranty, even though all they did was replace the USB-C port.

DCFC79

OP how old is tbe little one ?
Maybe in future you plug the cable to charge it.

mattyprice4004

I used to replace USB ports and other charging connectors for a living - they’re inherently fragile and care needs to be taken to avoid damage.