Play.com contact email

cjgoodsell

ghostgate2001 wrote: »

Thanks for the info re: Play.com contact email address. I'll give it a try.

Honestly, Play.com's customer service is the pits. No wonder they refuse to even give you a means of contacting them by email. It's just part of the overall picture of not giving a damn about the customer. They're all well and good until you run into a problem and it's only then that you find out what a wretched experience it is trying to get any satisfaction out of them. Wait 21 days, sign this form we post out to you, wait without your item while we take our sweet time 'testing' it, etc, etc. Play.com are only interested in Play.com.

My third (and final!) bad experience with Play: I pre-ordered a videogame back on June 5th - one I was looking forward to very much - and release day was Friday September 4th, so I pre-ordered it 3 whole months in advance. Thursday lunchtime, the day before release, I was concerned that my game hadn't been mailed out yet. I checked and it was in "Packing." Fair enough, I thought, there's still time to get it sent out today. But when I got home that evening, I checked again and it was still in "Packing" - and clearly not going to reach me on release day any more. So I went to cancel the order, but you can't cancel an order that is in "Packing"!

To cut a long story short, they kept the item in the uncancellable "Packing" stage for THREE straight days, eventually sending it out on Saturday, the day after release. That's one heck of a job those packers must've been doing! I look forward to seeing their work... I say "look forward to" because it's now Tuesday evening, most of my friends have been playing the game for 5 days already, and I still haven't received the damn thing.

This strikes me as very dodgy, the way they put the item into an uncancellable so-called "Packing" stage for several days, thereby preventing me from doing what I wanted to do, i.e. take my business elsewhere as soon as it became clear Play weren't going to deliver. And, on top of that, they rendered themselves uncontactable so I couldn't even make them cancel it. I'm not ringing some 0845 number, spending good money after bad.

Needless to say, I just took great pleasure in cancelling all of my other pre-orders with Play.com, totalling some £180 - plus untold future business. As others have said on this thread, Amazon's customer service is so much better: they are fully contactable, responsive to queries, rarely screw up, and most importantly of all they sort things out ASAP if anything does go wrong.

I am also in the same position on Tuesday my money was taken from my account for a game due to be released today. It has said packing all week. I called them up today asking what are they planning to do and all i got "play does not guarantee receiving the item on release date" ok fair enough i would expect a day or 2 late due to postal strikes happening where i am.

I go to order the item on their website on Weds and says delivery/dispatch within 24 hours im like what!? its not out until friday.

I point this out to the operator again I got same response. She now says my item has been posted and this will show under "my account" check this tonight and it still shows as packing.

I spoke to an operator regarding another issue in last week and I Was advised then that my money is only debited when it says "posted" on your account!

So email has to be sent.

Doc_N

superscaper wrote: »

Just thought I'd point out that this is now no longer true. There's just as much protection under Jersey law now.

There's the Distance Selling (Jersey) Law 2007 (equivalent to Distance Selling Regulations in UK) and Supply of Goods and Service (Jersey) Law 2009 (this is equivalent to the Sale of Goods Act and was only just brought into force on 1st Sept).

The only real difference now as far as I can tell is that where there's a limit of reasonable time up to 6 years to make a claim in England and Wales, it is 10 years in Jersey.

Thanks - I'm pleased to see that the Appointed Day Act is now in place. That just leaves the small problem of starting a legal action against Play in the Jersey courts if they choose to ignore the legislation - by no means easy.

^^bennyhill^^

i purchased a tshirt off of play and had to wait 5 weeks for it to arrive:mad:
when opening the tshirt i found they have been labeling the sizes wrong :mad: e.g small = medium medium = large large = x large by this point i was fuming !! so i filed a return and returned it recorded the same day another month later still no email back saying "we have recieved your item" and no refund or replacement i have phoned and just got usless staff who sat there and just said the same thing over and over " when we recieve your item we will email you " another 3 weeks have past now and still no reply I WILL NOT BE USING PLAY AGAIN AND WILL NEVER RECOMEND IT !!!:mad:

JAG

Picasso7 wrote: »

This has rather dented my confidence in play.com.

Well you better not read this thread then

http://forums.moneysavingexpert.com/showthread.html?t=1531695&highlight=play+fraud

Doc_N

JAG wrote: »

Well you better not read this thread then

http://forums.moneysavingexpert.com/showthread.html?t=1531695&highlight=play+fraud

Hadn't seen that - thanks. Yet another reason for not buying from Play, the main one being their cavalier attitude to customer service.

david1smith

MrsBartolozzi wrote: »

Hi
I noticed that last week someone else was looking for an email to contact Play.com too, as their site doesn't seem to show one.
Needed to contact them myself, so thought I would post this here:
[EMAIL="customercare@play.com"]customercare@play.com[/EMAIL]

So far seems to work as I have been sent a ticket number.
Hope this helps someone.
MrsB.

MANY THANKS for that, I AM fuming and have sent an email saying so...these companies get to a certain size and then dont seem to care about the ones that got them to that size in the first place....like most on here its back to amazon!!!! well I left amazon because they left my order far too close to xmas day for comfort but I hope they have improved now.
thanks again david smith.

david1smith

Also they have no price promise so I had to send harry potter back when ordered at £14 when every where its sold for £7 ...thanks amazon for fast delivery...I have just sent the play one back at my expense!!!!

Chr15_2

Picasso7 wrote: »

NO! That number gets you to a very fed up but polite person who has nothing to do with play.com. Can someone delete the info? I read this thread from the top and rang it first and others may do the same.

JUst for info this number was correct at the time I gave it on here,but this was some some ago, maybe they change their numbers every so often. When I rang at least a year ago the person i spoke with was extremely helpful and sorted my problem.

Doc_N

Chr15 wrote: »

Picasso7 wrote: »

NO! That number gets you to a very fed up but polite person who has nothing to do with play.com. Can someone delete the info? I read this thread from the top and rang it first and others may do the same.

JUst for info this number was correct at the time I gave it on here,but this was some some ago, maybe they change their numbers every so often. When I rang at least a year ago the person i spoke with was extremely helpful and sorted my problem.

I'm sure it was correct at the time, but apparently it isn't now - and it must be very annoying for the person on the receiving end of these calls. Could you perhaps edit the original post to stop this from happening?

superscaper

Doc_N wrote: »

Thanks - I'm pleased to see that the Appointed Day Act is now in place. That just leaves the small problem of starting a legal action against Play in the Jersey courts if they choose to ignore the legislation - by no means easy.

Get Jersey Trading Standards involved and then should be no problem. That's what my brother did with a laptop that went faulty and Jersey TS said they'll talk to play on his behalf and next thing play.com have agreed to pay any repair costs. They also told me that even before the introduction of their own consumer rights law that you always had case law to help in any small claims proceedings and that the current law simply formalises what had always been established in case precedent.