Play.com contact email

MrsBartolozzi

Hi
I noticed that last week someone else was looking for an email to contact Play.com too, as their site doesn't seem to show one.
Needed to contact them myself, so thought I would post this here:
[EMAIL="customercare@play.com"]customercare@play.com[/EMAIL]

So far seems to work as I have been sent a ticket number.
Hope this helps someone.
MrsB.

Tasape

thanks good call there

rchddap1

Very useful. Was looking for one the other day and ended up swearing at them...well the pc screen anyway.

Helix

helpdesk@play.com definately works as I emailed and got a reply from that address a couple of weeks back.

alrhios

Hi
did anyone get a reply from play.com via email?
I have emailed both addresses and not had a response yet??

Thanks.

MrB3nn

I have cancelled an order due to non delivery, but have bee refunded less then the amount paid.

Been trying to call them since but keep getting out of Service message on the phone. Tried both of the mail addresses, lets wait and see if I get a response.

:beer:

Englishian

I tried the first email address posted. No response. I waited a week or so then just cancelled the order. They clearly werent helpful in the slightest!

alisong_2

Anyone else had problems with stuff not arriving recently? I've never had any problems before but the last 2 things I've ordered just haven't turned up. Also, you have to wait 21 days before you can even ask for your money back if they say they've sent it, that's £70 of my money they've had for a couple of months now so not happy :mad: ! Also, I spoke to their customer service desk but there was no way they'd shift on the 21 days even though it's obvious the things aren't going to arrive so I'm not at all happy...

buchanan17

I have not received an item supposedly posted in mid November. And I am disgusted by the 21days and lack of a contact email address. I have written to the email addresses posted here and wait a reply.

I shall not be using them again - no such problems with Amazon who replace items much quicker and answer emails almost immediately

rchddap1

I sent them an email a little while back and haven't had a response. This is getting scary. Usually play are very efficient. This is highly unusual for them

STracy

you can ring them on 0845 800 1020, I did this last week for a late delivery.