How do I get a full refund

darenbrett

I recently purchased dealership demonstrator the 69 plate several times before the purchase I had asked the bodywork on paintwork have been touched I was told no.  The next day I was cleaning the car then some things that did not feel right. I phoned the dealership and told them what I had found, it was at this point the manager said he told me the car had been repaired before I purchased it. Which is totally false i told him that i was going to take it to be checked out, which I confirmed in an email. On my first day off work (4 days later) I took the car to a bodywork shop. They pointed out that it had a new door skin, 2 doors, front wing repainted and a smart repair to to the bumper that was yellowing. Some of the paintwork has pitting, orange peel effect and some foreign bodies in it. The car has not got a fault, but the paintwork has what can I do.
Regards 
Daren 

Supersonos

How recently did you buy it? 

Did the bodywork shop give you a written assessment?  Take that to the dealer and demand a refund.  You asked a direct question and they gave a false answer, so you're entitled to return the vehicle and get your money back.

fred246

AdrianC will be along soon to say that most new cars have been crashed and repaired.

Nobbie1967

fred246 said:

AdrianC will be along soon to say that most new cars have been crashed and repaired.

This is getting like a romantic comedy where the protagonists keep chipping away at each other until they inevitably fall into each other’s arms. Is it time for you and Adrian to get a room yet?

MEM62

I'll save him the trouble - most new cars have been crashed and repaired  :-)
That said OP, I think you have cause for complaint but you will need a proper written report to support your case. 

AdrianC

I'm not going to say "crashed", or even "most"... but, yes, a large number have had pre-delivery damage and bodywork rectification. Some estimates say a third.

I wonder if it's higher among "pre-reg" cars and "demos"...?

Ultimately, OP, you bought a used car and had ample opportunity to inspect it before purchase.

darenbrett

Supersonos said:

How recently did you buy it? 

Did the bodywork shop give you a written assessment?  Take that to the dealer and demand a refund.  You asked a direct question and they gave a false answer, so you're entitled to return the vehicle and get your money back.

I purchased the car on the 23/6/20.
I informed the dealership that there was something wrong with the car on the 24/6/20. 
The first opportunity I got to take it it to the bodywork shop was on the 29/6/20 they don't get involved in reports. I told the dealership that I wanted to reject the car but they told me that it was not a valid reason to reject the car.

Supersonos

darenbrett said:

Supersonos said:

How recently did you buy it? 

Did the bodywork shop give you a written assessment?  Take that to the dealer and demand a refund.  You asked a direct question and they gave a false answer, so you're entitled to return the vehicle and get your money back.

they don't get involved in reports. 

Then it was a bit of a waste of time taking it there.

Mercdriver

darenbrett said:

Supersonos said:

How recently did you buy it? 

Did the bodywork shop give you a written assessment?  Take that to the dealer and demand a refund.  You asked a direct question and they gave a false answer, so you're entitled to return the vehicle and get your money back.

The first opportunity I got to take it it to the bodywork shop was on the 29/6/20 they don't get involved in reports. I told the dealership that I wanted to reject the car but they told me that it was not a valid reason to reject the car.

Which makes their opinion in practical legal terms, worthless.