New Post Advanced Search

Glasses direct

2 replies 56 views
iycmaniycman Forumite
1 posts
MoneySaving Newbie
Just a 'heads up' for anyone thinking of using Glasses Direct. Bought a pair of glasses 7 weeks ago, paid for them, since then...nothing no glasses, no answer on the phone, no reply to emails, nothing. I would advise you to avoid. On one review site they score 4.5 but on another review site they score 2.3 which leads me to believe that someone is 'loading the dice' so that they appear more legit than they actually are; forcing genuine reviews to be posted elsewhere. If they were the last glasses company on earth I'd rather buy a white stick! Seriously....AVOID!

Replies

  • Spoonie_TurtleSpoonie_Turtle Forumite
    1.1K posts
    1,000 Posts Name Dropper
    ✭✭✭
    That's very odd and I'm sorry to hear you've had such a rubbish service from them. My experience was absolutely fine; even though I ordered my glasses as the height of the pandemic (my others were falling apart) they arrived within a couple of weeks and they kept me updated the whole way. The main downside is not having them adjusted by someone who knows what they're doing - I've had to tweak them myself which took a week or so to get them feeling right, but for what I paid I absolutely cannot complain.

    I have no idea how you can go about getting what you ordered. What e-mail address(es) have you tried? I have one from which they asked about my prescription so I could PM it to if it's not one you've already tried, to ask if they even have your order.
  • sherambersheramber Forumite
    8.5K posts
    Sixth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    https://www.glassesdirect.co.uk/help/contact/
    Recently, we have been making extra efforts due to Covid-19 – such as following distancing measures and a thorough disinfecting routine - as well as dealing with a higher-than-usual demand. We also moved to a new customer service platform on 1st June which, unfortunately, has had some teething issues that have since been mostly resolved. As a result of all this, we have not been able to answer some emails and phone calls as quickly as we would have liked to in the last couple of weeks.
    We are very sorry and are working hard to get back to our usual high standard of timeliness and availability. Please bear with us.
    The GD Team
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support