Utilita Switch after cancelling

snyikava

On 18 June Utilita sales person called at my property and literally budged in without invitation to read my meter. I told him I wasn't interested in switching but he assured I could cancel within 14 days. Biggest mistake was signing the dotted line. On the 23rd of June, exactly 5 days later and well within the 14 days cancellation period, I rung them to cancel and I thought all was well. I also rung my supplier Scottish power to confirm I wasn't going anywhere. To my horror I received I text message on the 7th of July from Utilita welcoming me on board. I immediately rung them to say this was a mistake as I had cancelled. They confirmed to me that indeed my call on the 23rd of June had been logged and unfortunately no action was taken. I raised a complaint and demanded to be switched back to my previous supplier and they said they would. Today I have just received a letter from them telling me I am not going to be returned to my previous supplier as they have investigated  how I joined and there was no mistake or errors found in switching me over.  I am very angry and feel they are forcefully trying to switch me over.   I am concerned that they will still turn up on the planned date  to fit the smart meter.  I have spoken to my supplier again and confirmed I wish to stay with them and they will start the process of getting back.
What can I do? I am concerned they will continue to ignore me and just carry on with the switch.

Robin9

It might be worth your while doing some sums and seeing if you are going to be paying less with Utilita.

snyikava

Robin9 said:

It might be worth your while doing some sums and seeing if you are going to be paying less with Utilita.

Thanks, I have and I am better off not switching.