30 day refund not honoured by Argos during covid

colinmack1

can someone please help me ? i bought and received a 50" television from Argos on 17th April 2020 ..on delivery the driver set the box on its edge outside my door turned to walk away and it fell i said hold on that just fell he jumped into the van said its well packaged and drove off ...so with him gone i proceeded to unpackage and try it it took over 20 minutes to initially come on and was slow and unresponsive so not being happy i tried to contact Argos and so the nightmare began ..when eventually getting through to them they would cut me off online or by phone hang up ...facebook they ask to PM them ..and once they have taken you of the main site ignore you and i can no longer post n the main facebook page ...anyway eventually i have now got through to them after months of being hung up on with this reply 

As the item is over the 30 days but under the 6 month point, the onus is on the retailer to confirm the item has a manufacturing defect. We can do this either by sending the item away for repair, which can take some time, or ask the customer who is in possession of the item to troubleshoot with the manufacturer. I can confirm that this is inline with the consumer rights act and if you are to remain unhappy with our response, I can only suggest you seek independent advice.
but i contacted them on the day of delivery and i asked them for a refund at that point via email which i have forwarded along with phone logs and numerous other emails only to receive that reply on each occasion  ...Also i notice you cannot open a resolver case with them i have written them asking them for letter of deadlock only to keep getting the we would ask you to contact phillips ...what can i do as it arrived faulty or at least though it still comes on after 10 minutes its slow and unresponsive you have to switch it on and of when it goes to black screen its cost £350 to have it sitting in a box in my livingroom hoping for a refund ...they dont seem to have an ombudsman or any go between contact s they re basically just saying go away help me please 

Eclipser

Speak to Consumer Line NI, they should be able to help you out, did you pay by credit card?
https://www.nidirect.gov.uk/contacts/contacts-az/consumerline