Ikea delivered wrong item - do I need to store?
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Uselesswithtax
Posts: 5 Forumite
I placed an online order with Ikea back in June. It was delivered at the weekend and unfortunately I was not in to check the delivery. One item that I ordered was missing and another much larger item of furniture had been delivered instead. I've had a hell of a job trying to contact their customer services but finally got hold of them on twitter!
They are saying they can't collect for 4 weeks! It's two massive heavy boxes that I do not have room for. I've told them I will have to leave the item outside and they are saying they will charge me for it if it gets damaged. Am I obligated to store their goods for this amount of time?
I might have been more understanding if I thought this was Covid 19 related but they've just given me their standard collection timeline. They also expected me to wait another 4 weeks for them to deliver the item I DID order but I've told them to cancel it.
They are saying they can't collect for 4 weeks! It's two massive heavy boxes that I do not have room for. I've told them I will have to leave the item outside and they are saying they will charge me for it if it gets damaged. Am I obligated to store their goods for this amount of time?
I might have been more understanding if I thought this was Covid 19 related but they've just given me their standard collection timeline. They also expected me to wait another 4 weeks for them to deliver the item I DID order but I've told them to cancel it.
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Comments
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I believe you are now an involuntary bailee and have an obligation to look after the goods, IKEA must collect within a reasonable time and I suspect that 4 weeks is reasonable.1
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Yes you obliged to store their goods.0
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