Booked hotel and flights separately, cancellation help please

paxee

Hi folks
- Hotel in Greece are not opening, and have refunded money in full. 
- JET2 flight isn't currently cancelled although travelling to Greece is fraught with possible tests, possible further isolation if you or anyone on that plane tests positive. 
- Holiday is therefore no longer viable as flight without hotel isn't any good. Insurance currently being difficult despite having cancellation coverage. 
Any advice on who might be liable?
Thanks  

Thrugelmir

If flight is operational. Then the onus is on you to either go, reschedule or take the hit. 

victor2

paxee said:

Hi folks
- Hotel in Greece are not opening, and have refunded money in full. 
- JET2 flight isn't currently cancelled although travelling to Greece is fraught with possible tests, possible further isolation if you or anyone on that plane tests positive. 
- Holiday is therefore no longer viable as flight without hotel isn't any good. Insurance currently being difficult despite having cancellation coverage. 
Any advice on who might be liable?
Thanks  

You booked them seperately, not as a package, so as long as the flight is not cancelled, nobody is going to refund you.

Unfortunate, but if the cancellation coverage from your insurance won't cover the flights, I don't see any liability anywhere else.

bradders1983

Liable for what?

The brutal truth is the airline won't give a stuff if your hotel is cancelled. The perils of booking things seperately.

epm-84

Has the hotel given you a reason for cancellation?  It might be the insurance will cover you if the hotel has gone out-of-business but won't cover you if the hotel owner is choosing not to open due to low bookings or the difficulty of implementing COVID-19 restrictions.

ess0two

Just book a different hotel.

Proofread100

I insisted on booking a package and a fat lot of good it is doing us. The hotel is shut, the flights are operating, and the holiday company has offered an alternative hotel and refused a refund point blank. 
I also paid by credit card, so i did everything that I could have reasonably done, but we stand to lose a few grand the way things are just now.

bradders1983

.....unless you actually go on the holiday to the replacement hotel, obvs.

eskbanker

Proofread100 said:

I insisted on booking a package and a fat lot of good it is doing us. The hotel is shut, the flights are operating, and the holiday company has offered an alternative hotel and refused a refund point blank. 
I also paid by credit card, so i did everything that I could have reasonably done, but we stand to lose a few grand the way things are just now.

Which holiday company is it and what do their terms say about substituting accommodation?  Many specify in their Ts & Cs that using alternative accommodation of an equivalent standard is only considered to be an insignificant change (which is also ABTA's stance) and therefore not material enough to grant cancellation and refund rights - there is an argument that such terms could be considered unfair but that's a broader matter for Trading Standards, etc, rather than automatically giving you any rights with the company after you'd accepted those booking terms.

mattyprice4004

Proofread100 said:

I insisted on booking a package and a fat lot of good it is doing us. The hotel is shut, the flights are operating, and the holiday company has offered an alternative hotel and refused a refund point blank. 
I also paid by credit card, so i did everything that I could have reasonably done, but we stand to lose a few grand the way things are just now.

What's wrong with just going to the replacement hotel? 
As long as they're providing a hotel of comparable standard they're doing nothing wrong - the holiday is still going ahead. It's your choice if you don't want to go, and booking a package doesn't protect you from a change of mind on your part. 

Proofread100

Unfortunately I didn't copy their Ts &Cs at the time of booking and they have radically altered their fonditions now, as one would expect.
So the feeling here seems to be that you all don't mind going on holiday during a pandemic, even if it is going to be very different than what you originally had planned for? Not to mention the extra hundreds probably, that would have to be paid out for travel insurance (we had yearly which finished last week and didn't renew it).