InsureandGo/TravelClaims Services Travel Insurance Payout

nshort

InsureandGo have been dealing with a valid claim on my travel insurance since March 16th 2020 using a company called Travel Claim Services. Has anyone actually been paid out by InsureandGo as my latest email from them says I now have to wait a further 45 days for the claim to be setted? A wait of a few weeks is acceptable, six months is diabolical.

bankloather

It's been the same for us. After some toing and froing regarding various details back in early April, I had a mail from Travel Claim Services on the 29th May telling me that I might expect to hear something in 30 working days. I heard nothing and contacted them again on 16th July asking what the situation was. Today I received a reply informing me that telling me that the claim is still being assessed by the claims handlers and that "each claim has to undergo a full assessment to ensure that it is covered in line with the policy terms and conditions" and that this can sometimes take up to 45 working days. Whether that is 45 working days from now or from the original response is not made clear.
I'm assuming covid-19 has increased their workload and will decrease their profit accordingly - so I'm sure they'll try to hang on to our cash as long as possible. I don't expect anyone to be cracking the whip, at any rate - and using the policy terms and conditions is the perfect excuse as there are always pages and pages of those! I guess the only thing we can do is to keep nagging them and hope they don't go bust in the interim.