How long before chargeback or section 75

epm-84

I was just wondering how long are people leaving it before they attempt a chargeback or section 75 for a future booking which has been cancelled, after requesting a refund if the provider doesn't give you a timescale for processing the refunds?

Pollycat

Well, chargeback has a time limit for claiming.

epm-84

Pollycat said:

Well, chargeback has a time limit for claiming.

Which I understand applies from the date of purchase or the date the cancelled service would have taken place if it's a ticket you purchased.  I was really questioning about cancellations where the date on the cancelled ticket had not yet been reached.  Obviously refunds are supposed to be within 7 days but it's not realistic to expect that, if the provider says refunds will take x days to process then I presume you'd give them that first but what if they don't give any indication for timescales, other than they've got a lot to get through?

bradders1983

Perhaps tell us which company it is.

bagand96

Still waiting for Lufthansa, into month 4.  That wouldn’t be acceptable for a lot of people and they’d have initiated a chargeback.

epm-84

bradders1983 said:

Perhaps tell us which company it is.

The one I'm affected by is Brussels Airlines for a flight in October.  I'm thinking of giving them 28 days before initiating a chargeback (unless they come back sooner and either tell me it will be processed by a certain date or refuse to issue a refund.)  As Brussels Airlines sent around a large number of emails to customers who were booked on flights which they've cancelled at the end of June I don't think anyone will be in the position to tell me exactly what will work best in my circumstances, so I was more asking a generic question of how long people have been waiting so that I can use that information in making my own decision.

So what @bagand96 said about Lufthansa is useful, as they own Brussels Airlines.

bagand96

epm-84 said:

bradders1983 said:

Perhaps tell us which company it is.

The one I'm affected by is Brussels Airlines for a flight in October.  I'm thinking of giving them 28 days before initiating a chargeback (unless they come back sooner and either tell me it will be processed by a certain date or refuse to issue a refund.)  As Brussels Airlines sent around a large number of emails to customers who were booked on flights which they've cancelled at the end of June I don't think anyone will be in the position to tell me exactly what will work best in my circumstances, so I was more asking a generic question of how long people have been waiting so that I can use that information in making my own decision.

So what @bagand96 said about Lufthansa is useful, as they own Brussels Airlines.

Lufthansa told me on the phone in March there would be a big delay and it would be up to 12 weeks.  Then last week I had an email from them reminding me I could take a voucher or free rebooking.  But if I wanted a cash refund that was fine and it was in progress and I had to do nothing more, but it could take 6-8 weeks.  So the goalposts have moved. 

Like I said, many people wouldn’t be prepared to wait that long and it’s down to personal views and circumstances. In my mind the money was spent when I booked, and I know I will get it back, and I know it’s a mammoth task for the airlines playing catch up. 

It seems the longer this has gone on, banks are starting to stall people when they request a chargeback or Section 75.  It’s an interesting situation, because most airlines are not refusing a refund, they just aren’t giving them in a timely manner, or are unable to give a timescale. 

There will also be a mess where people claimed and receive chargebacks, and then the refund comes through at some point in the future.

mattyprice4004

Virgin refunds are somewhere between 100 and 120 days behind, if that helps  

Dr_Crypto

We're still waiting for a refund from Air France. The flight was meant to be 25th May but was cancelled in April. We filled in the form then asking for a refund but haven't heard anything from them at all. Some Eazyjet flights from travel around the same time have been refunded at the start of July so I'm getting a bit impatient with AF. Will probably give it until August and then ask AMEX for the chargeback since 12 weeks seems reasonable. 

Neil_L

Hi, a friend and myself were supposed to be going to Italy last March for the Six Nations rugby in Rome. the match has been 'postponed'. I purchased tickets through the Italian version of Ticketmaster (www.ticketone.it) and have tried numerous times to get a refund but they are saying the match might still be played but are only offering vouchers and only for a 'similar' event. This would be March 2022 but a vioucher would only be valid for a year. 

missile

Start a charge back via your credit card. It can take some time to process, I was told 6-8 weeks by NW :-( The sooner you start that process the better.