Existing Merlin Pass holders unfairly restricted in comparison to new customers during COVID

born_again

TripleM_2 said:

That is a revealing response.  I gave you an analogy but you dodge it, 

You have written over 3,500 comments since you joined one year ago.  3500!  In one year! .  And compulsive advice giving is not an attractive character trait.

I've not dodged your analogy. I gave you the answer. I will not be getting a pension, as all funds from it have been moved away. Not that is anything you need to know. But answers your question.

The number of posts has a lot to do with the specific field I worked in. Which in certain sections is a lot of questions. So it is easy to rack up posts by answering people questions. 

Sadly as many will agree with. People come here ask questions then are not happy with the answers they get even when they are the correct ones.

As a pass holder do you expect to get preferential treatment & access over normal pay at the door people? Merlin explained that they have suffered abuse by pass holders booking dates and not turning up. Thus stopping other access to the attractions. So their fair answer was to limit the number of pass holders per day.
Which is fair to all.

Jumblebumble

born_again said:

TripleM_2 said:

That is a revealing response.  I gave you an analogy but you dodge it, 

You have written over 3,500 comments since you joined one year ago.  3500!  In one year! .  And compulsive advice giving is not an attractive character trait.

I've not dodged your analogy. I gave you the answer. I will not be getting a pension, as all funds from it have been moved away. Not that is anything you need to know. But answers your question.

The number of posts has a lot to do with the specific field I worked in. Which in certain sections is a lot of questions. So it is easy to rack up posts by answering people questions. 

Sadly as many will agree with. People come here ask questions then are not happy with the answers they get even when they are the correct ones.

As a pass holder do you expect to get preferential treatment & access over normal pay at the door people? Merlin explained that they have suffered abuse by pass holders booking dates and not turning up. Thus stopping other access to the attractions. So their fair answer was to limit the number of pass holders per day.
Which is fair to all.

Nonsense
Merlin could quite easily take a decent size deposit and refund if the passholder turns up and keep of they don't instead of using a spurious excuse
They could equally well say if a passholder  has missed coming on a booked date  they are not allowed to rebook for say 8 weeks which would also be a big deterrent
I fully expect a passholder who has paid up front to get preferential treatment and access over someone who has not.
Presumably it has not occurred to you that by limiting passholder access Merlin are collecting double bubble which is no doubt their main motivation for limiting passholder access

born_again

I think we have to agree to disagree.
But if you are so unhappy then vote with your feet and don't buy anymore passes next year

Cuppa2020

Has anyone had any joy with this?
I feel that the T&Cs may be somewhat ambiguous, and open to interpretation. The list of What's Included on their main page has changed from 2019 "Visit anytime without restrictions (subject to T&Cs)" with the Premium Pass to 2020 "Entry into UK attractions --> restrictions apply" with the new passes. Also, wording such as "time-to-time" is used in making attractions chargeable. What constitutes time-to-time vs permanent booking fees apply?
The pro-rata refund of pre-paid Annual Merlin Passes is for only 3 months, yet the 'availability' has been affected permanently with regards to passholders. Also, Premium passholders have already 'paid' for parking with their cards which they cannot then use (as you can't book in unless paying the same as visitors without passes).
It seems that a satisfactory outcome would be for Merlin to refund passholders from the date the usability of the cards permanently changed. I have discussed at length (with 4 different people responding) this and yet I seem to be going around in circles....
Any help with success or failure stories with regards to this would be greatly appreciated!