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TyreLeader.co.uk and their refusal to address the issue of sending me the wrong items

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TyreLeader.co.uk and their refusal to address the issue of sending me the wrong items

6 replies 254 views
Hi all,
I recently purchase 4 tyres from TyreLeader.co.uk, and a couple of days later 4 tyres arrived, but they were totally different from the ones i had ordered!
I've emailed them a bunch of times with varying levels of reply ranging from;
* promising - "we will get back to you"
* disappointing - no reply for days on end
* disgusting - "please stop emailing us, it delays things"
It's been a month now with the wrong set of tyres taking up room in my house, and i can't get my car on the road as a result, can i;
1. charge them a storage fee for the wrong set of tyres sitting here for a month with no end in sight?
2. charge them interest on the money they've had from me that they've been happily banking for the last month?
3. get any further assistance in pressuring them into sorting this debacle out!?



Replies

  • JJ_EganJJ_Egan Forumite
    16.1K posts
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    1 yes
    2 yes 1.5%

    Suggest sending a LBA  letter before action , google for templates.
    How did you pay ??
  • edited 12 July at 1:44PM
    moleratmolerat Forumite
    23.2K posts
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    edited 12 July at 1:44PM
    How did you pay ?
    Start a chargeback / s75 claim if applicable - goods not conforming to contract and failing to resolve to your satisfaction.
    Buy tyres somewhere else.
  • deanosdeanos Forumite
    11.1K posts
    Part of the Furniture 10,000 Posts Uniform Washer
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    they are not based in the UK 

    AD TYRES INTERNATIONAL SLU Carrer Bonaventura Armengol num 10, AD500 Andorra la Vella, Andorra
  • onefunkymanonefunkyman Forumite
    2 posts
    First Post
    Hi,
    Thanks everyone for the advice so far, they still are ignoring my daily emails, and have not collected the tyres. 
    I am probably going to need legal advice to get this resolved and i can't get my car on the road without a new set of tyres (won't pass the MOT) and i can't afford new tyres without first getting a refund (i'm not a rich man)
    I had no idea they were based in Andorra, i spent ages looking for a company who had stock in the UK too! (.co.uk site means nothing these days!)
    Anybody know a helpful legal person?
  • edited 16 July at 9:23AM
    tripledtripled Forumite
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    edited 16 July at 9:23AM
    How did you pay for the tyres? If it was debit card then raise a chargeback claim with your bank, or credit card raise a chargeback or S75 claim.
    https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/
  • DoaMDoaM Forumite
    11.2K posts
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
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    S75 would only apply if each tyre was >£100. (Or the 4 tyres were sold as 1x Set of tyres).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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