Weird card problem

oxocubes

Got a new hsbc cc, it works with the pin and contactless, but in one particular garage self service machine after putting in pin, it says "PIN OK", but then says "NOT AUTHORISED". Hsbc said card was ok but sent a new one, and exactly the same thing happens. The machine is used by loads of other people and  the retailer says they are unaware of any problems. My only option seems to be close the HSBC account and continue using my capitalone cc, that works ok.
Does anyone have a clue as to what is going on? 

[Deleted User]

It's a problem with that particular machine.

Just use a different card there.

oxocubes

So your saying the retailer has a machine that does not accept hsbc cards, I don't think so.

adamp87

oxocubes said:

So your saying the retailer has a machine that does not accept hsbc cards, I don't think so.

Have you tried another card? I think they were suggesting they could be an issue with the card not just HSBC but it’s possible 

20aday

When you say garage do you mean a pay at the pump facility at a petrol station? If so, am wondering if HSBC have sent you out a card that can't be used for offline transactions. 

oxocubes

20aday said:

When you say garage do you mean a pay at the pump facility at a petrol station? If so, am wondering if HSBC have sent you out a card that can't be used for offline transactions. 

Sounds feasible, but they know I have a problem and have replaced the original cc, and the problem remains.
Edit; the old and new cc work fine everywhere else using pin or contactless.

[Deleted User]

oxocubes said:

So your saying the retailer has a machine that does not accept hsbc cards, I don't think so.

No. I'm not saying that.

oxocubes

Tommy Cooper said to his doctor "My arm hurts in three different places", his doctor said "Well, don't go to those places"

ceremony

oxocubes said:

Got a new hsbc cc, it works with the pin and contactless, but in one particular garage self service machine after putting in pin, it says "PIN OK", but then says "NOT AUTHORISED". Hsbc said card was ok but sent a new one, and exactly the same thing happens. The machine is used by loads of other people and  the retailer says they are unaware of any problems. My only option seems to be close the HSBC account and continue using my capitalone cc, that works ok.
Does anyone have a clue as to what is going on? 

Is there a feature to block certain types of purchases (gambling/alcohol) on your card? If so, could that particular store be erroneously classified as that type of transaction?

It's also entirely possible that the machine in that shop just doesn't accept that card. My main card is a TSB card that works absolutely fine in every shop I visit except the Co-Op. The store acknowledges that their machine is "fussy". I rarely go there so I just try my best to remember to use a different card when I do.

oxocubes

ceremony said:

It's also entirely possible that the machine in that shop just doesn't accept that card. My main card is a TSB card that works absolutely fine in every shop I visit except the Co-Op. The store acknowledges that their machine is "fussy". I rarely go there so I just try my best to remember to use a different card when I do.

That seems to be a very similar problem, maybe I'll just start carrying two cards, but I would still like to know why it happens. I'm pretty sure HSBC (and all the other Banks) know exactly what causes the problem, but it is unfixable and to admit to a problem could undermine confidence in the banks systems and in electronic payments in general.
In fact, this has reminded me of cc problem from the past, don't remember which bank. I bought petrol near Heathrow and when I got my statement, the purchase was shown twice. The other purchase was for a petrol station over 100 miles away, but exactly the same amount and time. I pointed out this was impossible but they insisted it was correct and sent me evidence of the correct purchase. I asked them to stop the nonsense as I was not disputing the correct purchase. This was met by silence, and the issue just drifted away.
So Zx81' advice at 11.06pm was correct, what does he know that we don't know?? the plot thickens

molerat

I seem to remember a similar problem with MBNA ? cards at Asda pay at pump a few years ago.