Argos not collecting fault fridge-freezer

gheff

Hi,
This is my first post on this forum.
I need some advice. We purchased a fridge-freezer from Argos, it was faulty and they have replaced the fridge-freezer with a new one; however they refused to take the old item "collection is a different team". I contacted customer service who said it could take upward for 2 months to collect.  We have no room in our house to have a fridge laying about for 2 months.  

Can anything be done? Can storage fees be charged for this inconvenience?

Thanks in advance

McKneff

Under the circumstances it is one of those things.you have to just put up with it. 
Give them a ring and explain the see what they say. 
Ni you cannot charge storage as this has not been agreed in advance by both parties 

chili1496

i had a similar situation with a tv (not argos) i was given the same sort of timeline for a collection i ended the call with "ok thats fine i will leave it on the doorstep just collect it whenever you can" they phoned me back with a next day collection

gheff

Thanks for the replies
I never agreed to store the faulty fridge. When the replacement was ordered I was explicitly told it would be collected at the same time the replacement was delivered.  

Chili1496. If I go that route, what am I liable for if it goes missing?

IvanOpinion

gheff said:

Chili1496. If I go that route, what am I liable for if it goes missing?

Ignore that comment, you would be held responsible for any damage that occurs to it.  All you can do is contact Argos and tell them about your problems, maybe even suggest that due to the cramped space you are concerned that it may get damaged.  I think we all have to be patient and expect some upset during this crisis.

JJ_Egan

gheff said:

Chili1496. If I go that route, what am I liable for if it goes missing?

They can pursue you for the next six years .

Aylesbury_Duck

IvanOpinion said:

gheff said:

Chili1496. If I go that route, what am I liable for if it goes missing?

Ignore that comment, you would be held responsible for any damage that occurs to it.  All you can do is contact Argos and tell them about your problems, maybe even suggest that due to the cramped space you are concerned that it may get damaged.  I think we all have to be patient and expect some upset during this crisis.

Exactly.  

OP, when you say you have no room to store it, do you literally mean no room or would it just be an inconvenience?  Where is it right now?

mattyprice4004

I was in a 1 bed flat with a similar issue, I just told the call handler it physically wasn't possible and I'd leave it out for them to collect. 
While they could pursue you, it's unlikely they would as most companies are now collecting as usual. 

greyteam1959

Put it on my doorstep it would be gone in a couple if hours !!!

gheff

Aylesbury_Duck said:

IvanOpinion said:

gheff said:

Chili1496. If I go that route, what am I liable for if it goes missing?

Ignore that comment, you would be held responsible for any damage that occurs to it.  All you can do is contact Argos and tell them about your problems, maybe even suggest that due to the cramped space you are concerned that it may get damaged.  I think we all have to be patient and expect some upset during this crisis.

Exactly.  

OP, when you say you have no room to store it, do you literally mean no room or would it just be an inconvenience?  Where is it right now?

Currently it is sitting against the wall in the kichen, which is obstructing the kichen door from opening, can only open 1/2 way. Only other place is the middle of the kitchen

gheff

If I leave it out in the entry, it will get damaged due to the rain, kids/teenagers walking past or it will get stolen. 

I think a week is an overly long time for Argos not to collect the fridge, especially if they have a "Dedicated" team for collections