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Check your Metro bank chargebacks
soolin
Posts: 74,485 Ambassador
I wasn't sure whether this was best placed here or on the banking board- but it does relate to a chargeback on a cancelled holiday due to Covid19 where the hotel cancelled me and issued a limited voucher and will now not correspond with me at all.
Chargback initiated end of April and I was asked for more information which was supplied. That additional information was acknowledged by Metro bank on the 1st June. I have just phoned to see what is happening to be told that they had received the information, acknowledged it then mislaid it and it had not been dealt with. Apparently they will now get straight on to it and will contact me again should I need to provide any additional information.
So basically they have sat on it for the best part of 6 weeks - so just in case anyone else has a claim they haven't heard back about yet, it might be worth a phone call.
Chargback initiated end of April and I was asked for more information which was supplied. That additional information was acknowledged by Metro bank on the 1st June. I have just phoned to see what is happening to be told that they had received the information, acknowledged it then mislaid it and it had not been dealt with. Apparently they will now get straight on to it and will contact me again should I need to provide any additional information.
So basically they have sat on it for the best part of 6 weeks - so just in case anyone else has a claim they haven't heard back about yet, it might be worth a phone call.
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