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Travel Republic - Covid 19 customer waiver
LCFC_Foxile
Posts: 138 Forumite
Hi fellow MSErs,
Looking for some wisdom on the basis that Travel Republic are not accepting phone calls or replying to any messages on social media.
- Booked a holiday & bought travel insurance last November
- Supposed to be travelling 24th July
- Received an e-mail this morning with an attachment containing a waiver (screenshot attached)
However, on TR's website, it seems to refer to NEW bookings made from 11th June onwards: https://support.travelrepublic.co.uk/Alert/1500161802/Covid-19-Customer-Waiver.htm, which needs to be acknowledged & agreed.
Now, most of what they mention is common sense in light of the current situation. However, we made our booking last November, so my interpretation is that the terms have changed. In addition, there are no details informing how we are supposed to be agreeing to this.
Can anyone advise if this is something that under normal circumstances would be buried in the Ts & Cs, & does it only seem odd because they're drawing attention to it? Are they passing the buck to the travel insurer or would the things TR mention fall under the travel insurer's responsibility anyway? Or are TR foisting it on us without choice? And do we have grounds for cancellation on this basis?
All thoughts welcome! Thanks in advance!
Looking for some wisdom on the basis that Travel Republic are not accepting phone calls or replying to any messages on social media.
- Booked a holiday & bought travel insurance last November
- Supposed to be travelling 24th July
- Received an e-mail this morning with an attachment containing a waiver (screenshot attached)
However, on TR's website, it seems to refer to NEW bookings made from 11th June onwards: https://support.travelrepublic.co.uk/Alert/1500161802/Covid-19-Customer-Waiver.htm, which needs to be acknowledged & agreed.
Now, most of what they mention is common sense in light of the current situation. However, we made our booking last November, so my interpretation is that the terms have changed. In addition, there are no details informing how we are supposed to be agreeing to this.
Can anyone advise if this is something that under normal circumstances would be buried in the Ts & Cs, & does it only seem odd because they're drawing attention to it? Are they passing the buck to the travel insurer or would the things TR mention fall under the travel insurer's responsibility anyway? Or are TR foisting it on us without choice? And do we have grounds for cancellation on this basis?
All thoughts welcome! Thanks in advance!
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