Seetickets booking fees

Slamdunk69

I've just had an email telling me that a concert I had booked tickets for in November has been cancelled. The ticketing agency Seetickets have withheld £10.30 from the refund claiming that they are entitled to it because it's in the terms and conditions.
So they are refusing to refund me for a service I have paid for, but they have failed to provide.
Is this legal?

JamoLew

if this is the booking fee - then depending on the T&Cs that you agreed to, then yes - they may be able to do this
After all, you have booked tickets which has a time/resource implication for which they are entitled to be paid for.
What is the face value on the tickets and how much are they refunding ?

Slamdunk69

The time resource for them is minimal since it's entirely web based, they've refunded £55 for two tickets, which they claim is the face value, however according to my account with them the face value is £61.80 to which they've added a £1 order processing fee and £2.50 "fulfillment fee"
So I could accept them taking the £1 order processing fee, but, since they haven't fulfilled their contact all the other fees should be returned to me.

daveyjp

If the charges were outlined as booking fees they can keep them as they have incurred costs producing the tickets and also responding to you querying the amounts,

Web based doesn't mean 'free'!

The_Rainmaker

Slamdunk69 said:

So they are refusing to refund me for a service I have paid for, but they have failed to provide.
Is this legal?

They provided you with the tickets so have done what they were contracted to do.

You also aren't just paying for the time you are paying for the hardware and software required to run the business.

Your options are engage a solicitor or write a letter before action or shrug your shoulders and get on with your life.

Slamdunk69

I think that is fundamentally flawed thinking by them and the "industry". I had a contract with them, which they have failed to fulfill on any level. This wasn't their fault, I accept that, but neither was it mine. I should not be expected to stand all the cost of this.
The booking fee of £1 is sufficient in my opinion, all the rest should be refunded.

Slamdunk69

The_Rainmaker said:

They provided you with the tickets so have done what they were contracted to do.

No they didn't.
Furthermore the whole point of having a consumer rights forum is for people to air their grievances. The grin and bear it attitude is not for this place.
Ignoring it and accepting it allows them to steal a small amount of money off a large number of people, which makes them a vast amount of money. The costs they incur as a purely web based business is trivial by comparison.

The_Rainmaker

Slamdunk69 said:

The_Rainmaker said:

They provided you with the tickets so have done what they were contracted to do.

No they didn't.
Furthermore the whole point of having a consumer rights forum is for people to air their grievances. The grin and bear it attitude is not for this place.
Ignoring it and accepting it allows them to steal a small amount of money off a large number of people, which makes them a vast amount of money. The costs they incur as a purely web based business is trivial by comparison.

I gave you all the options open to you and you have chosen to highlight my last option.  Crack on with one of the other two options if you want.  I personally would shrug my shoulders and if I felt that strongly about it I wouldn't use them again.

If you paid a small boy a couple of quid to walk in to town to collect my paper but the paper was out of stock would you deem it fair not to pay him?

mattyprice4004

It's annoying (have had the same) but seems to be the 'norm' - although I can't fathom why. 
Like having to pay a parcel courier 'insurance' just to do their job, it's one of those odd little situations that seems wrong but is actually what seems to be done everywhere.