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Flight dates changed

Denise1969
Denise1969 Posts: 1 Newbie
edited 19 May at 3:50PM in Coronavirus Board
Hi, does anyone know what rights I have to a refund on my Aer Lingus flight which has been changed from Fri 31st July to Thurs 30th July and return from 10th Sug to 11th Aug. They have changed my flight by over 24 hours each way. I have not been offered a refund or vouchers,  only an option to change my flight with fees waived to another date. 

Comments

  • Caz3121
    Caz3121 Posts: 15,877 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    their website states (if they were to argue that this was a schedule change rather than a cancellation)

    Schedule Change by Aer Lingus

    At times we may change times or days of the week that a flight is scheduled to operate. If you booked directly through Aer Lingus, you will be notified by email. If you booked through a third-party, we will notify the original sales agent. 

    If the change is more than two hours or causes you to miss a connecting flight on the same ticket, you are entitled to a full refund, otherwise the rules of the fare purchased apply.

    https://www.aerlingus.com/support/cancellations-and-refunds/

    Did you book with EI direct? have they told you on the phone that you are not able to get a refund?

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