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Consumer Protection from Unfair Trading Regulations 2008



Comments
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If what you book differed from what was supplied then the Consumer Rights act would probably be of more use.
What exactly was the problem?0 -
shaun_from_Africa said:If what you book differed from what was supplied then the Consumer Rights act would probably be of more use.
What exactly was the problem?The problem was with the dates booked for the hire.The Regulations appear to have certain advantages - you do not have to demonstrate a loss and there is no argument about which contract is valid.
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You still haven't said what the problem was, drip feeding isn't going to solve your problem.
Did you make a mistake with the dates? What was unfair about the contract?0 -
brianposter said:shaun_from_Africa said:If what you book differed from what was supplied then the Consumer Rights act would probably be of more use.
What exactly was the problem?The problem was with the dates booked for the hire.The Regulations appear to have certain advantages - you do not have to demonstrate a loss and there is no argument about which contract is valid.
It is focused on the trading practice of the trader when selling to consumers in the general sense, rather than any one specific contract between the consumer & trader. That is why there is no argument about loss or which contract is valid.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride2 -
bris said:You still haven't said what the problem was, drip feeding isn't going to solve your problem.
Did you make a mistake with the dates? What was unfair about the contract?
They insisted on providing a car for a shorter period than that for which they had accepted the booking.
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brianposter said:bris said:You still haven't said what the problem was, drip feeding isn't going to solve your problem.
Did you make a mistake with the dates? What was unfair about the contract?
They insisted on providing a car for a shorter period than that for which they had accepted the booking.
So it wasn't available when you arrived ? Or they wanted it back sooner ? Are we talking hours/days ? In UK or abroad ? Any extenuating circumstances (Covid) ? How did you pay ?1 -
unholyangel said:The CPRs is criminal legislation - not civil. That is why it only talks about offences and penalties and doesn't mention breach or damages.
Consumers' rights to redress
In addition to the criminal offences created by a breach of the provisions described above, the Regulations also provide consumers with rights to redress enforceable through the civil courts...................................................................................................................Right to a discount
This right applies where the right to unwind has been lost. This may be because of a delay in complaining or because the goods have been fully consumed. For goods and services costing less than £5,000 there is a fixed-percentage discount ranging from 25% for more than minor issues to 100% for very serious cases.
Above £5,000, if the misleading or aggressive practice led the consumer to pay more than the market price for the product, the price is reduced to the market price. Otherwise, the fixed-percentage discounts will still apply. A consumer may also claim a discount instead of unwinding a contract where the right to unwind still exists but the consumer does not wish to end the contract.
Damages
Consumers can claim damages if they have suffered reasonably foreseeable losses that exceed the price paid for goods, digital content and services. These damages can cover alarm, distress, physical inconvenience or discomfort as well as economic losses suffered as a result of the prohibited practice. Damages may be claimed in addition to unwinding the contract or claiming a discount. Damages are not payable if the trader can establish that the prohibited practice occurred due to a mistake, reliance on information supplied to the trader by another person, the act or default of another person, an accident or some other cause beyond the trader's control and the trader had taken all reasonable precautions and exercised all due diligence to avoid the prohibited practice occurring.
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k3lvc said:Drip, drip, drip
So it wasn't available when you arrived ? Or they wanted it back sooner ? Are we talking hours/days ? In UK or abroad ? Any extenuating circumstances (Covid) ? How did you pay ?It is usually appropriate to ensure that transactions are not readily identifiable when posting on public boards.In UK.
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brianposter said:k3lvc said:Drip, drip, drip
So it wasn't available when you arrived ? Or they wanted it back sooner ? Are we talking hours/days ? In UK or abroad ? Any extenuating circumstances (Covid) ? How did you pay ?0 -
brianposter said:k3lvc said:Drip, drip, drip
So it wasn't available when you arrived ? Or they wanted it back sooner ? Are we talking hours/days ? In UK or abroad ? Any extenuating circumstances (Covid) ? How did you pay ?It is usually appropriate to ensure that transactions are not readily identifiable when posting on public boards.In UK.0
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