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Business Continuity Insurance

Like many others, Business Insurance has refused claim, as no proof that any Covid cases in business. ( infectious disease clause). As business was closed due to government enforcement AND there wasnt actually any testing/track & trace in place at that time, this seems to me like they are just wiggling out of their responsibilities. 
Has anyone successfully appealed a similar decision? Or has anyone had a claim successfully agreed? 
Has this issue been raised with MP/Ombudsman? 

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