What are my options - faulty card bought from dealer

gplinge

Bought a car from a dealer - cost around £8k, mileage around 13k, dealer around 200 miles away but used before a number of times with no issue.
Car broke down after 28 days and no more than 700 miles -  towed home by RAC who couldn't find any obvious fault. Spoke  to garage who said as I was some distance away, get it fixed under the included warrantee but covid intervened as there wasn't a garage that would take on the work at the time. Now things have opened up, have had it into a garage who confirm no error codes are reported and can;t find any reason for it not starting (it turns over very well, but never fires) and they have also had an electronics specialist look at it - again unable to resolve so looking as to my options - I have used this dealer a number of times with no issues but want; to make sure I have all the things lned up so I'm not put off - having not had use of the car for almost 3 months.

macman

What resolution do you seek? What was the exact date of purchase?
Too late to reject outright within 30 days under CRA 2015, but, since the dealer has used their one chance to fix it under the warranty, then you can still reject it outright for a full refund. Or ask for a partial refund, or further repair attempts.
This is assuming you have owned it for less than 6m, after which you will have to prove a pre-existing fault. Before then, the fault is presumed to have been present at the point of sale.

gplinge

I'd like a working car - either this one or another.
Car was purchased on 13th Feb this year, broke down on 8th March (I have the RAC breakdown report) and was towed home. Dealer was contacted about repair, but he is in Yorkshire, car broke down in London so recommended using the warentee he sold me to resolve issue.  Because of closures only recently managed to get into a garage locally who has investigated but can't find an obvious fault (other than the car doesn't start, but turns over). There are no reported error codes either now, or when the RAC looked at the car, The local garage has also spoken to an electrical specialist who has also been unable to determine the reason.
Dealer seems to be using the distance as an excuse - if it wan't for the cost I'd consider getting it recovered back to Yorkshire and saying "you fix"

Mercdriver

There is always an enhanced risk when you travel hundreds of miles to buy a car.  It's your responsibility to get it to the dealer if you want to reject it, or have work done on it as a result of faults.  He can choose to help with these costs on a goodwill basis should he choose to, but he is under no obligation to do so.

macman

Dealer is not using any excuse. If I read correctly, he was willing to fix it himself, but you chose not to get it back to him, which is your responsibility, not his. He then suggested you use the insurance based warranty, which you did.
Your options are: 1) reject under CRA 2015 because one repair attempt has failed-you must transport the car back to him if so. You've got until 12th August to do this. You will get a refund minus a reasonable adjustment for wear and tear/usage.
2) Make further attempts to fix locally under warranty.
3) Transport the car back to him to attempt repairs himself.
Your problem arises not from any attempt by the dealer to avoid responsibility, but because you chose to buy from somewhere 200 miles away.

Mistral001

The garages you took it to do not want to spend a lot of time on the car, running up a large bill, which might not be paid if the dealer 200 miles away think sthe bill is too high and you have to foot the bill.  It is a messy set up as far as they are concerned and they might be caught in the middle of a dispute between you and the dealer.

So, either you need to get your garage to agree to work  directly for the dealer, or get the car sent back to the dealer and get their mechanic to deal with it.