We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Damaged parcel from MyHermes..but post claim by date

hgd7
hgd7 Posts: 40 Forumite
Eighth Anniversary 10 Posts Name Dropper
in Consumer rights
I ordered some goods online and arranged my own courier from MyHermes. Once the item arrived, I stored it in my garage and didn't open till post 14 days later. The parcel was damaged and so were the goods. They were not shipped like this and MyHermes claim as I have not informed them within 14 days, then I have no claim. Is there anything I can do? 

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Parcel damaged was that not visible on arrival .
  • DCFC79
    DCFC79 Posts: 40,644 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 9 July 2020 at 3:45PM
    Why not open the parcel when it was delivered ?
  • hgd7
    hgd7 Posts: 40 Forumite
    Eighth Anniversary 10 Posts Name Dropper
    DCFC79 said:
    Why not open the parcel when it was delivered ?
    Lesson learnt here...but hindsight is a wonderful thing 
  • hgd7
    hgd7 Posts: 40 Forumite
    Eighth Anniversary 10 Posts Name Dropper
    JJ_Egan said:
    Parcel damaged was that not visible on arrival .
    The parcel was ripped (box tears) but wouldn't say it was damaged as such, but clearly the box had been thrown around, hence the number of dents on the item. 
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    hgd7 said:
    I ordered some goods online and arranged my own courier from MyHermes. Once the item arrived, I stored it in my garage and didn't open till post 14 days later. The parcel was damaged and so were the goods. They were not shipped like this and MyHermes claim as I have not informed them within 14 days, then I have no claim. Is there anything I can do? 
    How do you know the parcel wasn't shipped like this?

    If Hermes say you ned to claim within 14 days then you needed to claim within that time. 
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    Are courier services excluded from the Consumer Rights Act?
    Would limiting you to a 14 day period be considered an unfair limitation of your rights under the CRA?

    Personally think its probably "lesson learnt" but always worth kicking the tyres on these things
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.2K Banking & Borrowing
  • 254.4K Reduce Debt & Boost Income
  • 455.3K Spending & Discounts
  • 247.2K Work, Benefits & Business
  • 603.9K Mortgages, Homes & Bills
  • 178.4K Life & Family
  • 261.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture