Damaged parcel from MyHermes..but post claim by date

hgd7

I ordered some goods online and arranged my own courier from MyHermes. Once the item arrived, I stored it in my garage and didn't open till post 14 days later. The parcel was damaged and so were the goods. They were not shipped like this and MyHermes claim as I have not informed them within 14 days, then I have no claim. Is there anything I can do? 

JJ_Egan

Parcel damaged was that not visible on arrival .

DCFC79

Why not open the parcel when it was delivered ?

hgd7

DCFC79 said:

Why not open the parcel when it was delivered ?

Lesson learnt here...but hindsight is a wonderful thing 

hgd7

JJ_Egan said:

Parcel damaged was that not visible on arrival .

The parcel was ripped (box tears) but wouldn't say it was damaged as such, but clearly the box had been thrown around, hence the number of dents on the item. 

theonlywayisup

hgd7 said:

I ordered some goods online and arranged my own courier from MyHermes. Once the item arrived, I stored it in my garage and didn't open till post 14 days later. The parcel was damaged and so were the goods. They were not shipped like this and MyHermes claim as I have not informed them within 14 days, then I have no claim. Is there anything I can do? 

How do you know the parcel wasn't shipped like this?

If Hermes say you ned to claim within 14 days then you needed to claim within that time. 

Sandtree

Are courier services excluded from the Consumer Rights Act?
Would limiting you to a 14 day period be considered an unfair limitation of your rights under the CRA?

Personally think its probably "lesson learnt" but always worth kicking the tyres on these things