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NS&I - Getting past login - not.

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New investors, be warned. Make sure you type your phone number in correctly during registration.
I left the leading zero in by mistake..
Part of the logging in process is a call back to your phone number. If it fails, you have to ring them.
Expect a wait in excess of 30 minutes to get through. They will then post you a temporary password.
I would have thought that this could have been handled online....................

Replies

  • barnstar2077barnstar2077 Forumite
    357 posts
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    You made a mistake and they sorted it out for you,
    Think first of your goal, then make it happen!
  • VortigernVortigern Forumite
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    You made a mistake and they sorted it out for you,
    The OP provides a useful warning to others opening NS&I accounts and should be thanked for that.

    Formatting of telephone numbers on web forms is inconsistent, with some sites wrongly requiring both the +44 prefix and the leading zero.  NS&I's form should have rejected the leading zero.  The problem is poor data vetting on the part of NS&I.
  • SocajamSocajam Forumite
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    Vortigern said:
    You made a mistake and they sorted it out for you,
    The OP provides a useful warning to others opening NS&I accounts and should be thanked for that.

    Formatting of telephone numbers on web forms is inconsistent, with some sites wrongly requiring both the +44 prefix and the leading zero.  NS&I's form should have rejected the leading zero.  The problem is poor data vetting on the part of NS&I.
    How about paying attention or double checking the form to ensure that numbers are correct.
  • EdGasketTheSecondEdGasketTheSecond Forumite
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    Socajam said:
    Vortigern said:
    You made a mistake and they sorted it out for you,
    The OP provides a useful warning to others opening NS&I accounts and should be thanked for that.

    Formatting of telephone numbers on web forms is inconsistent, with some sites wrongly requiring both the +44 prefix and the leading zero.  NS&I's form should have rejected the leading zero.  The problem is poor data vetting on the part of NS&I.
    How about paying attention or double checking the form to ensure that numbers are correct.
    The Admin Police are out in force today!

  • sairy.gampsairy.gamp Forumite
    21 posts
    10 Posts First Anniversary
    Whitemonk said:
    New investors, be warned. Make sure you type your phone number in correctly during registration.
    I left the leading zero in by mistake..
    Part of the logging in process is a call back to your phone number. If it fails, you have to ring them.
    Expect a wait in excess of 30 minutes to get through. They will then post you a temporary password.
    I would have thought that this could have been handled online....................
    Thanks for the warning. Noted with thanks.
  • ctdctdctdctd Forumite
    953 posts
    Part of the Furniture 500 Posts Name Dropper
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    Poor webdesign by NS&I.
    As all UK landline and mobile numbers have a leading zero, they should either accept it and filter it out behind the scenes or reject it when entered!
    Sympathies to the OP!
    Do Money Saving sites make you buy more bargains - and spend more money?
  • happy_hazelnutshappy_hazelnuts Forumite
    127 posts
    100 Posts
    basic webdesign 101 - check for or adjust data input to expected format
  • mikbmikb Forumite
    259 posts
    Sixth Anniversary 100 Posts Name Dropper
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    ... it's in the later courses they teach people to demand a ZIP code where you are not in the USA, require a mobile phone number where people don't have one, or require you to fill in the "mandatory field marked with *" when it's missing, or actually already filled in.
  • happy_hazelnutshappy_hazelnuts Forumite
    127 posts
    100 Posts
    And you have to wait until the master class to learn how  to mandate 'now  set up a user ID ' when you already have one and to create a greyed-out 'continue' button when all fields are filled in correctly..
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