NS&I - Getting past login - not. 8 July at 8:27PM in Savings & Investments 9 replies 398 views

Whitemonk

New investors, be warned. Make sure you type your phone number in correctly during registration.
I left the leading zero in by mistake..
Part of the logging in process is a call back to your phone number. If it fails, you have to ring them.
Expect a wait in excess of 30 minutes to get through. They will then post you a temporary password.
I would have thought that this could have been handled online....................

barnstar2077

You made a mistake and they sorted it out for you,

Vortigern

barnstar2077 said:

You made a mistake and they sorted it out for you,

The OP provides a useful warning to others opening NS&I accounts and should be thanked for that.

Formatting of telephone numbers on web forms is inconsistent, with some sites wrongly requiring both the +44 prefix and the leading zero.  NS&I's form should have rejected the leading zero.  The problem is poor data vetting on the part of NS&I.

Socajam

Vortigern said:

barnstar2077 said:

You made a mistake and they sorted it out for you,

The OP provides a useful warning to others opening NS&I accounts and should be thanked for that.

Formatting of telephone numbers on web forms is inconsistent, with some sites wrongly requiring both the +44 prefix and the leading zero.  NS&I's form should have rejected the leading zero.  The problem is poor data vetting on the part of NS&I.

How about paying attention or double checking the form to ensure that numbers are correct.

EdGasketTheSecond

Socajam said:

Vortigern said:

barnstar2077 said:

You made a mistake and they sorted it out for you,

The OP provides a useful warning to others opening NS&I accounts and should be thanked for that.

Formatting of telephone numbers on web forms is inconsistent, with some sites wrongly requiring both the +44 prefix and the leading zero.  NS&I's form should have rejected the leading zero.  The problem is poor data vetting on the part of NS&I.

How about paying attention or double checking the form to ensure that numbers are correct.

The Admin Police are out in force today!

sairy.gamp

Whitemonk said:

New investors, be warned. Make sure you type your phone number in correctly during registration.
I left the leading zero in by mistake..
Part of the logging in process is a call back to your phone number. If it fails, you have to ring them.
Expect a wait in excess of 30 minutes to get through. They will then post you a temporary password.
I would have thought that this could have been handled online....................

Thanks for the warning. Noted with thanks.

ctdctd

Poor webdesign by NS&I.

As all UK landline and mobile numbers have a leading zero, they should either accept it and filter it out behind the scenes or reject it when entered!

Sympathies to the OP!

happy_hazelnuts

basic webdesign 101 - check for or adjust data input to expected format

mikb

... it's in the later courses they teach people to demand a ZIP code where you are not in the USA, require a mobile phone number where people don't have one, or require you to fill in the "mandatory field marked with *" when it's missing, or actually already filled in.

happy_hazelnuts

And you have to wait until the master class to learn how  to mandate 'now  set up a user ID ' when you already have one and to create a greyed-out 'continue' button when all fields are filled in correctly..