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Trying to contact Esure about travel insurance

what2do...
what2do... Posts: 9 Forumite
Part of the Furniture Combo Breaker
edited 19 May at 3:50PM in Coronavirus Board
Has anyone been trying to deal with Esure without success? My daughter had paid for travel insurance on 7/3/20 for a holiday booked for us to Florida in August. She never received a link to be able to access the policy. Despite having a policy number and proof of paying for insurance Esure claim to have no record of email address. She has been trying to get this sorted for the past 8 weeks. Thankful for any advice.

Comments

  • Neil49
    Neil49 Posts: 3,416 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    It sounds like she entered an incorrect email address when completing the form. Did she get an acknowledgement from them at the time or print out the acceptance on the completion screen? 

    I presume she has phoned them to discuss, what was their response? 
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