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Admiral insurance confusion

AlpacaFarm
AlpacaFarm Posts: 1 Newbie
edited 19 May at 3:50PM in Coronavirus Board
I am trying to get my head around the Admiral coronavirus related travel insurance information (from the FAQs, linked from their homepage, sorry - i'm a new member so I can't post a link here!)

There are four sections at the bottom:

New customers: I want to buy a new travel insurance policy

Existing customers: I bought or renewed my policy and I booked my trip before 17 March 2020 and the trip was not rescheduled

Existing customers: I bought or renewed my policy and I booked (or rebooked) my trip between 17 March 2020 and 21 May 2020

Existing customers: I renewed my policy and I booked (or rebooked) my trip on or after 22 May 2020


However, I do not fit into any of these categories. I hold an annual policy which I took out in November 2019, but I have booked an entirely new trip (to Germany, which is on the FCOs exemption lists). What I want to know, is does my existing policy cover medical expenses should I fall ill with COVID-19 while I am away?

From the FAQs on the Admiral website it looks like my existing policy will NOT cover medical expenses related to Coronavirus: "Your travel insurance has a general exclusion for anticipated events so as of 19:30 on 17 March 2020, any new trips booked or rescheduled trips won't be covered against losses due to Coronavirus.This applies to all sections of cover including, but not limited to: Section 1: Medical emergency (etc. etc.)" 

But a new one would - which seems a bit odd! "For Covid-19 related claims, we’ll only cover for emergency medical treatment and repatriation costs if you catch Covid-19 while on your trip. All other Covid-19 related claims, including cancellation, aren’t covered."

Any help would be much appreciated. I realise I may have to phone Admiral to find out but suspect that may take a while. 
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