HSBC Frozen Business Account

BobVoyage

Hi.
Recently opened a HSBC Business Bank Account, transferred all funds from older business bank account into it and started moving over incoming payments to drop into this account also.
Activated online banking account and keypad etc.
Transferred some money out to another account but it didn't leave but showed on online banking that it had left but never arrived.  Called up to question what the hold up was and was told the account had been frozen by fraud division, they asked some security questions and advised that I had to go into local branch with photo ID, under duress took various forms of ID into local branch and was told that I shouldn't have been sent in to see them given Covid19 social distancing etc.  They attempted to help at the branch but advised that the account had been flagged as under investigation and they couldn't do anything to help.
Following day I received a letter advising same and asking to call a number at HSBC - called the number and ran through all security questions and they advised they were satisfied that I had answered everything correctly and would lift the freeze on the account.... pause.... "Oh, we can't do that as there is an investigation ongoing and you will have to wait".
With invoices to pay within the next couple of days and no way of even drawing a salary from the business this is already having a negative impact.  Reading a few horror stories online that this could carry on for a while, this will have huge ramifications to my small business and even personal bills, mortgage etc. that I will now struggle to pay.
Any advise on how I can get this overturned?
Many thanks

bonkersbonkers1

There is no way - sorry. You will have to wait until HSBC finish whatever investigation they are in middle of.

george9071

You will just have to see what HSBC have to say, in future i would advise you keep some business savings for when problems come up that way you have some financial security.

maybells

HSBC are the WORST