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Any experience with Thrift plus?

Does anyone have any experience with the online reseller Thrift Plus? I sent clothes to them over a month ago, they sent an email to acknowledge receipt and since then nothing. I appreciate that they had a massive influx of items following their appearance on Dragons Dens but I am frustrated that they continue to advertise their service without dealing with the backlog or providing any kind of customer service. I have tried emailing them with no luck. The only contact I have had success with is an Instagram message, however they do not seem to follow through on promises there. Just wondering if anyone has advice or can share their experiences? Thanks in advance.

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