HSBC Inhabited/Blocked Account

mccartney101

Hi All, 
Just wondering if anyone has had a similar situation with HSBC. 

A few weeks ago I transferred my account from Halifax to HSBC, all went smoothly. I also opened a savings account and moved my savings from Halifax to HSBC. About 1 week after the transfer was completed I noticed my card had been declined when making a payment to JustGiving (Had plenty of money in my account) so should have been fine. HSBC called about 30 minutes after I’d attempted to make the payment to verify it was me. I did, and asked the advisor can I now use my card. The advisor told me no as my account was with the “account review team”. It’s now been over a week and I cannot seem to get a straight answer from HSBC. I can still log into HSBC mobile banking but my account balance doesn’t change on my current account. I’ve transferred money from another account to HSBC but doesn’t reflect the money added to HSBC account. My direct debuts are not going through either which I think is strange. Also I can’t access my savings account, it doesn’t let me transfer money from my savings to another account. 

Thanks in advance for any help/advice. 

London7766551

Did you receive any large amounts from abroad or somebody else? Did you make multiple payments into and out of the account? Is anyone you paid or received a payment from a bit "dodgy"?

It is likely you will have to wait for HSBC to complete the check.

mccartney101

Just the transfer of savings, But that was under £10,000. Apart from that I’ve not made any dodgy payments or made payments to/from abroad. 

george9071

mccartney101 said:

Just the transfer of savings, But that was under £10,000. Apart from that I’ve not made any dodgy payments or made payments to/from abroad. 

If the account is with the review team then there is nothing you could do till they have conducted their investigation, Do you have anything on your credit file that could go against you? Maybe a CIFAS? If you have another account then i would get your direct debits switched over to them till you get this sorted.

mccartney101

george9071 said:

mccartney101 said:

Just the transfer of savings, But that was under £10,000. Apart from that I’ve not made any dodgy payments or made payments to/from abroad. 

If the account is with the review team then there is nothing you could do till they have conducted their investigation, Do you have anything on your credit file that could go against you? Maybe a CIFAS? If you have another account then i would get your direct debits switched over to them till you get this sorted.

Hi, No I have an excellent credit score. No CIFAS. I’ll give HSBC 1 more week then I’ll start moving my direct debits over. 

notveryeducated

george9071 said:

mccartney101 said:

Just the transfer of savings, But that was under £10,000. Apart from that I’ve not made any dodgy payments or made payments to/from abroad. 

If the account is with the review team then there is nothing you could do till they have conducted their investigation, Do you have anything on your credit file that could go against you? Maybe a CIFAS? If you have another account then i would get your direct debits switched over to them till you get this sorted.

mccartney101 said:

george9071 said:

mccartney101 said:

Just the transfer of savings, But that was under £10,000. Apart from that I’ve not made any dodgy payments or made payments to/from abroad. 

If the account is with the review team then there is nothing you could do till they have conducted their investigation, Do you have anything on your credit file that could go against you? Maybe a CIFAS? If you have another account then i would get your direct debits switched over to them till you get this sorted.

Hi, No I have an excellent credit score. No CIFAS. I’ll give HSBC 1 more week then I’ll start moving my direct debits over. 

If OP had a CIFAS marker the account would be scheduled for closure, blocked and then closed after awhile. If the account is just blocked then this has nothing to do with a CIFAS marker. 

Fighter1986

mccartney101 said:

george9071 said:

mccartney101 said:

Just the transfer of savings, But that was under £10,000. Apart from that I’ve not made any dodgy payments or made payments to/from abroad. 

If the account is with the review team then there is nothing you could do till they have conducted their investigation, Do you have anything on your credit file that could go against you? Maybe a CIFAS? If you have another account then i would get your direct debits switched over to them till you get this sorted.

Hi, No I have an excellent credit score. No CIFAS. I’ll give HSBC 1 more week then I’ll start moving my direct debits over. 

Please note that your credit file only shows CIFAS protective registration markers, it won't show any other kind of CIFAS marker - you'll need to perform an SAR directly with CIFAS to k ow if you've any fraud markers against you.

It sounds like HSBC are conducting anti money laundering investigations. It would be illegal for them to give you information pertaining to this, as it would be considered "tipping off". 

The outcome could be anything from your money being returned and the accounts closed, to your accounts being unblocked and you carrying on as normal.

These investigations rarely take more than a few weeks. 

A royal pain in the proverbial in the mean time.