Hotels.com and Tesco vouchers

Mwasc

I made a booking with hotels .com for hotels in Amsterdam and Belgium using Tesco vouchers and paid the taxes by credit card .They were non refundable and hotels.com say neither will give a refund .Any suggestions what my next move should be .We obviously can’t go as flights cancelled and gov advice is not to ? Problem with an insurance claim is part of cost was by Tesco vouchers .

Mrsn

Is the hotel open when you are due to stay? If so then you wouldn’t be entitled to a refund anyway.

Mwasc

Yes they are open but we couldn’t get there if we wanted to .... just wondering what other avenues to explore ....

Mrsn

If the insurance aren’t playing ball then no there really aren’t any other options available sorry.

The hotel are able to provide the service you have paid for in the nicest possible sense they don’t care how you get there.

McKneff

There are ferries to Amsterdam etc

superbigal

Where is the govt advice not to travel to Belgium or The Netherlands ?
KLM are currently flying into Amsterdam pretty normally.

Mwasc

McKneff said:

There are ferries to Amsterdam etc

Gov advice is not to travel. I have 2 children so won’t be . 

Mwasc

superbigal said:

Where is the govt advice not to travel to Belgium or The Netherlands ?
KLM are currently flying into Amsterdam pretty normally.

COVID-19 travel guidance

The Foreign & Commonwealth Office currently advises British nationals against all but essential international travel. 

This advice is being kept under constant review. Travel disruption is still possible and national control measures may be brought in with little notice, so check our

adamp87

Unfortunately just because our government advises against travel the hotel is under no obligation to refund you.  

Mwasc

adamp87 said:

Unfortunately just because our government advises against travel the hotel is under no obligation to refund you.  

Thanks for the info but we wouldn’t be covered by insurance if we took sick .
Any way we can’t travel as even if I went my reservist husband has been deployed due to Covid and I am not happy driving abroad . The hotels were an add on after our main booking at Duinrell who cancelled us and gave us full credit to use next year . 

silvercar

Mwasc said:

adamp87 said:

Unfortunately just because our government advises against travel the hotel is under no obligation to refund you.  

Thanks for the info but we wouldn’t be covered by insurance if we took sick .
Any way we can’t travel as even if I went my reservist husband has been deployed due to Covid and I am not happy driving abroad . The hotels were an add on after our main booking at Duinrell who cancelled us and gave us full credit to use next year . 

You would be covered by the dutch health scheme as we are still in the EU. Check your insurance to see if your husband being called up is a valid reason to claim.