Jet2 cancelled flights & no cancellation policy with accomodation

Boycer

Hi,
Booked flights with Jet2 & accommodation via booking.com, back in mid February. The hotel was £1000 cheaper with a no free cancellation option, so booked it with no free cancellation option (:-().
Jet2 cancelled the flights last week (thanks Jet2) & I have been trying to get in touch with the hotel, as have booking .com, for the last week & they have not responded to any requests for a waive of fees or if any other options are available.
Jet2 wont give any compensation as they say it comes under their "exceptional circumstances" get out clause, but guess what? there's nothing for me in my hotel cancellation policy that allows for exceptional circumstances for me having to cancel my hotel booking! 
I haven't  cancelled the hotel booking yet, but other airline costs are about £1000 more than the original Jet2 booking? I do have holiday insurance via my credit card, but this looks drawn out & is by no means definite I will get paid (plus there is an excess). Has anybody else been in this situation & what did you do to get it resolved satisfactorily?
Any advice/help would be appreciated.
Thanks

Browntoa

It's a case of "not the hotels fault you cannot get there " 

Should have opted for the more expensive "free cancellation" 

bagand96

Unfortunately that's the risk you take by arranging your holiday DIY, and further by taking non-refundable rates.  The flights and hotel contracts are completely independent of each other.  (That's not a criticism by the way, millions DIY each year, myself included, 99% ofnthe time without issues).

Firstly, check whether the hotel is open or not.  If it is closed, then you would be entitled to a refund on it, regardless of the fact it was non-refundable, as they are cancelling the contract.

If it is open, then the only thing you can do is throw yourself at their mercy (or booking.com) and see if they would offer a gesture of good will, if not a refund, a credit note or date change?  Keep in mind they don't have to though.

Check your travel insurance policy - you may be covered on that depending on your level of cover.

Mrsn

bagand96 said:

Unfortunately that's the risk you take by arranging your holiday DIY, and further by taking non-refundable rates.  The flights and hotel contracts are completely independent of each other.  (That's not a criticism by the way, millions DIY each year, myself included, 99% ofnthe time without issues).

Firstly, check whether the hotel is open or not.  If it is closed, then you would be entitled to a refund on it, regardless of the fact it was non-refundable, as they are cancelling the contract.

If it is open, then the only thing you can do is throw yourself at their mercy (or booking.com) and see if they would offer a gesture of good will, if not a refund, a credit note or date change?  Keep in mind they don't have to though.

Check your travel insurance policy - you may be covered on that depending on your level of cover.

^^^

This.

If the hotel is open then your only options realistically will be insurance (and many aren’t paying out) or hoping booking.com are kind enough to offer a credit for the value paid to be used at another time.