Giving wrong meter readings

Traceyx42

Can anyone advise me on what to do if I’ve been giving the wrong meter readings for my gas bill to e-on never had a actual bill it’s always been estimated 

Talldave

Can you elaborate a little?  If you've been giving readings, albeit wrong ones, shouldn't they have used them?  If they haven't used your wrong readings, there's less of a problem.  What readings have you been giving?

Traceyx42

Well l moved into my new build property in December 2018 was told e-on was my gas and electric supplier l got my first and second estimated bill quarterly and  paid them both in full. I couldn’t afford to keep paying quarterly so l switched to paying monthly direct debit fixed rate for my electric from e-on to British Gas the switch went though fine. I tried to switch my gas as well but because l hadn’t paid my last quarterly bill I stayed with e-on. When e-on asked for meter readings for gas l gave them but on my bill it never says actual it says estimated so l looked into it and realised they were taking my electric readings instead of my gas 

Hasbeen

Traceyx42 said:

Well l moved into my new build property in December 2018 was told e-on was my gas and electric supplier l got my first and second estimated bill quarterly and  paid them both in full. I couldn’t afford to keep paying quarterly so l switched to paying monthly direct debit fixed rate for my electric from e-on to British Gas the switch went though fine. I tried to switch my gas as well but because l hadn’t paid my last quarterly bill I stayed with e-on. When e-on asked for meter readings for gas l gave them but on my bill it never says actual it says estimated so l looked into it and realised they were taking my electric readings instead of my gas 

So you have given EON your electric readings instead of your gas readings.  But they have not used them and have given you estimates for 18 months?

 What is the estimated usage number on your last gas bill and what is the current reading on your gas meter?

Have you also been relying on estimated reading for your electric?

If you can alter your heading to include EON, as there is very helpful EON reps on here that will notice it and give advice.

MWT

Traceyx42 said:

... so l switched to paying monthly direct debit fixed rate for my electric from e-on to British Gas...

Just to avoid future problems, do keep in mind that it isn't the direct debit that is fixed, it is the price per kWh  and the daily standing charge that is fixed.

So do keep and eye on your account balance each month and do send in meter readings every month.

For your original problem you just need ot tell them what has happened and have them correct it back to your original opening reading for the gas and the most recent actual reading for the gas that you have taken.

Do make sure you are giving them the gas reading in cubic metres (m3) not in kWh...