Facebook Marketplace - buyer wanting refund and threatening to "take further"

missmortgagehunter

DoaM said:

Simplest solution (for her - not you) ... backup any files and program installers and not any product keys, then wipe and reinstall a clean version of Windows. The machine will run a lot better. At the same time she could get the HDD replaced with an SSD (about £20), then clean install Windows and the laptop will positively fly in comparison - even better than how it was when you sold it to her. Plus the old HDD could be put in a USB caddy so she can easily access her old files - it could then be wiped and used for backup storage.

Thank you DoaM! Some more really helpful advice. Much appreciated.

DoaM

That should have said Note any product keys.

NameUnavailable

Maybe she has opened a dodgy email or downloaded some dodgy files and infected the laptop with a virus that has now slowed it down. 

As long as there's no personal issues in ignoring her then ignore her!