How long are you reasonably expected to wait for a work coach phone call?

Cheechee
Cheechee Posts: 117 Forumite
Fifth Anniversary 10 Posts
in Benefits & tax credits
My work coach was supposed to call 2 hours ago but I've still not heard.

I need to go out and get on with my day.  How long should I wait?

Comments

  • Cheechee
    Cheechee Posts: 117 Forumite
    Fifth Anniversary 10 Posts
    I need to drive on the motorway so I can't pull over to take the call
  • elsien
    elsien Posts: 35,523 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 7 July 2020 at 2:25PM
    Until they call, presumably, unless you have a medical appt, job interview or similar that can't be changed.

    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Catnip63
    Catnip63 Posts: 32 Forumite
    Fourth Anniversary 10 Posts Combo Breaker
    If you are on UC you could always send a journal message 
  • Cheechee
    Cheechee Posts: 117 Forumite
    Fifth Anniversary 10 Posts
    Thanks, I have sent a journal message.  I appreciate that they are very busy so I've decided not to go out today and just wait for the call.
  • Robbie64
    Robbie64 Posts: 2,108 Forumite
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    Out of interest, did your Work Coach call?
  • TheShape
    TheShape Posts: 1,854 Forumite
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    Catnip63 said:
    If you are on UC you could always send a journal message 
    I would do this.
    I'd also double check that your correct number is recorded in your account.
    This does presume that you're on UC though.
  • Cheechee
    Cheechee Posts: 117 Forumite
    Fifth Anniversary 10 Posts
    Hi, no the work coach didn't call but I got a message on my journal to say they will be calling tomorrow.

    Yes, they do have my correct number because they have called me previously.

    Never mind, things happen!
  • donnajunkie
    donnajunkie Posts: 32,412 Forumite
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    Cheechee said:
    Hi, no the work coach didn't call but I got a message on my journal to say they will be calling tomorrow.

    Yes, they do have my correct number because they have called me previously.

    Never mind, things happen!
    If they had the time to send the message why didnt they have the time to just make the call. That would wind me up. Did they call today?
  • calcotti
    calcotti Posts: 15,696 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 8 July 2020 at 6:53PM
    donnajunkie said:
    Cheechee said:
    Hi, no the work coach didn't call but I got a message on my journal to say they will be calling tomorrow.

    Yes, they do have my correct number because they have called me previously.

    Never mind, things happen!
    If they had the time to send the message why didnt they have the time to just make the call. That would wind me up. Did they call today?
    Sending a message takes a lot less time than having a phone conversation.
    Information I post is for England unless otherwise stated. Some rules may be different in other parts of UK.
  • Cheechee
    Cheechee Posts: 117 Forumite
    Fifth Anniversary 10 Posts
    Yes, they called today and seemed very happy with my work search so far. All good!
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