Together Energy and Resolve Call

easyryder1978

Hi all. I was one of the unfortunate people to be handed over to together energy last year when my other provider went into administration.
After a few months I moved away from together energy and they claimed I owed them over 300 pounds via a text message, even though I paid monthly direct debit and was hardly at the house that winter.
I cancelled the direct debit and requested a bill before I would pay the amount as I had read online of their bad reputation.
I emailed them several times asking for a bill with all the costs but heard nothing back. Then 1 year later I recieve a letter from them saying they had passed to debt to a debt collector called resolve call. 
Ive now had email from resolve call asking for money but I have still not had a bill from TE. What should I do? I would have been happy to pay TE if they had supplied a bill but I heard nothing.

brewerdave

Contact Resolvecall and tell them that you have no intention of paying anything until you receive a fully itemised bill showing dates and initial and final meter readings. TE have done similar to literally 100s of other customers ; just look at the reviews on Trustpilot or the TE customers group on Facebook. I ,too, was transferred from One Select and had a debate with them re the carried forward credit which was less than I had calculated based on my final OS statement. Nearly 18 months later ,it has still not been concluded altho' I'm considerably in profit due to TE's total incompetence!!