Scotland Hotel Refund

BONNYMANP

Hello, I am based in Scotland and had a hotel room booked in Scotland and cancelled my room for full refund before the country really had the full affects of Covid, however I am still waiting for a refund. Is there a timescale that they should Refund, tried looking online without luck.

Thanks,
Paul

macman

You cancelled it? So whether you get a refund depends on the terms of the booking, are you entitled to one?

BONNYMANP

macman said:

You cancelled it? So whether you get a refund depends on the terms of the booking, are you entitled to one?

Hello, yes I am entitled to a refund as they have said but this has been from April and have had one email from them in April saying I will get a refund, however I haven't heard anything else since even although I have chased them up.

Shimrod

BONNYMANP said:

macman said:

You cancelled it? So whether you get a refund depends on the terms of the booking, are you entitled to one?

Hello, yes I am entitled to a refund as they have said but this has been from April and have had one email from them in April saying I will get a refund, however I haven't heard anything else since even although I have chased them up.

It really depends on the hotel. I had two trips booked staying in separate IHG (Holiday Inn) hotels. One refunded me the day after cancellation, the other took nearly the full 90 days IHG had advised it could take.